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Village Tire & Auto Repair
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Ms Medina. Please know that we take reviews and customer satisfaction very seriously and appreciate the time that you took to write such a detailed review. Unfortunately there seems to be some confusion that we need to clear up. I can personally attest to the fact that our service writer clearly explained all fees prior to service of your vehicle to your boyfriend whom dropped of your vehicle. I can also say that you were given another clear explanation at time of vehicle pick up and also a third explanation of fees was provided via our recorded telephone conversation. At no time was any unauthorized service performed outside of the scope of your original authorization. With regards to the repair estimate, it was substantially less than you stated in your review. While repairs may be available at a lesser expense we only employed Master Certified technicians to provide the best, accurate vehicle diagnostics for today's vehicles. Again we thank you for your business. Keith Heilveil
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