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Melynda Fincher
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Basic Information
My family and I stayed 1 night at this hotel. The rooms are clean, the typical hotel room. Service was less than quality. We called to confirm our rooms while enroute and were told that as long as we had a confirmation number we had rooms. I asked her to verify that they would be side by side and she said if that was what we reserved then that is what it would be. Upon arrival, the rooms were on seperate floors and opposite sides of the hotel. They had 2 rooms side by side available, but "they were reserved for VIP customers" After showing the printed out confirmation of our rooms, complete with rooms numbers assigned, we finally got rooms, within close proximity (2 rooms between). The vending machine for soda would not dispense and when we brought the issue up to the person at the front desk, we were told that sometimes the machine thinks it has dispensed when it doesn't. They could not give us our lost $ back because they did not own the machine. We will not be staying there again.
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Quality: GoodFacilities: Very GoodService: Poor - Fair
Public - 4 years ago
reviewed 4 years ago
1 review