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Tern - The Mystery Shopping Company
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We now conduct video feedback within our reports.

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Are you an Estate Agent based in the UK? Get the most from your business with our fixed price mystery shopper programme.

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#Mysteryhop  your way to great customer service. Get started by motivating your own team.
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Download the toolkit to help get you started with #mysteryshopping for your business.

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Thanks Mary, I wonder what the current response rates are to voice of the customer surveys? Is there still a valid place for mystery shopping in measuring the customer experience? #customerservice   #mysteryshopping  
Top #CustomerExperience Trends for 2016

Over the recent years customer experience has become the key brand differentiator. Have you made outstanding customer experience a priority for your company this year? Take into account these 5 major customer experience trends that your business should be following in 2016: http://goo.gl/K6dBlV
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