Response from the owner - 9 months ago
Here is a customer who paid the invoice for the deposit to reserve a Bachelorette party with us. which is always $250.00 and says clearly no refunds. We never retained her credit card as it was paid on a online invoice of a third part Paypal Business .We book parties 18 months in advance at times .On that date we already had parties that we had to move 1 hour for 12/12/15 because she needed 2 hours and 30 minutes because of 15 guests. We do not give refunds but allow to cancel and reschedule if cancelled within 3 weeks prior to booked event. We offered her just that. to have another party a girls night out a birthday party but we have no refunds. It states in the quote we sent her no refunds. We are the leader in VIP Pole Parties and went to ever length to try to satisfy this client As we always do. This review is not warranted and is a client that now wants her money back but we have no refunds. Please read all the Bachelorette party reviews as we have over 150 testimonials that prove that. We never attacked her personally level as she attacked our company..We followed every policy and this was a very happy happy customer until she did not get a refund.which she read paid online being the deposit invoice that says just that No refunds..Please note when you pay a paypal invoice paypal verifies the person which is on the payment invoice as she emailed us her address we never requested because we had it..As stated we have a clients address when paid through a third party and all addresses are verified. We always require the $250.00 deposit plus tax on every Vip party.Her party was over $700.00 not including any extras such as purchased food.We do not think a $250.00 deposit is to much being that is less than a 33% deposit. She also failed to mention we gave her a $275.00 discount on the party.