Response from the owner - 4 weeks ago
Thank you for the candid feedback on your experience with Stivers. I sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. I have already setup a meeting with the involved parties to review your experience with them, and see how we can prevent this happening in the future. We will be in touch with you soon to address your concerns.
Stivers Ford Lincoln