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nlighten
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enhancing customer experiences
enhancing customer experiences

4 followers
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Dear Erik Venter,
I’ve had enough.
After more than 15 years of loyalty - you have officially lost me as a client.

#nlightencx #customerexperience #BA #Comair

A letter from nlighten's CEO, Nathalie Schooling

https://www.news24.com/MyNews24/bye-bye-bacomair-20180830
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Pride comes before the fall
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Personalising your business – The 5 fundamentals of getting it right
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THREE top tips to ensure better SEX. What is the difference between employee engagement and employee satisfaction? View the article by Nathalie Schooling - How better SEX pays off on your bottom line: http://bit.ly/2iCIli8
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Redesigning the customer experience is the way of the future. Above and beyond customer journey mapping, this is what will separate the exceptional from the mediocre in business in the years to come. And this masterclass will set you on the high road to customer gratification.
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How do companies’ areas of focus change? A few scenarios are possible, but two stand out.
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How do you rate your company’s ability to retain customers and grow its customer base? If you’re of the same mind as many leaders in sales and marketing, your rating in this area would be pretty mediocre, it would appear.
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“ASK NOT WHAT YOUR COUNTRY CAN DO FOR YOU—ASK WHAT YOU CAN DO FOR YOUR COUNTRY” These famous words—first spoken by US Pres John F Kennedy during his inaugural speech in 1961—pack a powerful punch. As the basis for a personal…
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