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Crowne Plaza Ft. Lauderdale Airport/Cruise
Airport Hotel
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455 State Road 84 Fort Lauderdale, FL 33316
455 State Road 84USFLFort Lauderdale33316
Airport Hotel, Conference Hotel
Crowne Plaza Fort Lauderdale Airport/Cruise Terminal is near all local area attractions in Fort Lauderdale, FL.
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3-star hotel
$119
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Booking links sponsored. $132 incl taxes & fees
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Review Summary
3.9
16 reviews
5 star
9 reviews
4 star
2 reviews
3 star
1 review
2 star
1 review
1 star
3 reviews
People talk about port everglades, 5th floor, place to stay, broward county convention center and hard rock casino
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Sue Mur
reviewed 3 months ago
WORST SERVICE I HAVE EVER EXPERIENCED IN MY LIFE!! We booked a reservation to this hotel to spend New years eve at ft. lauderdale downtown. We were a family of 8 people, and we got three rooms 2 exectutive king bed room and 1 double bed room, at the moment of the booking the hotel was giving the option of getting the room with full breakfast included for an extra fee, so we all decided to get it, I personally am a very careful person when booking a hotel, and I take my time to see every detail before giving my credit card, on the web said very clearly that the double bed room was coming with 4 full breakfasts, because I put that we were going to be 4 persons in that room, also they specify the word "full breakfast". When we arrive to the hotel, and were doing the check in, the front desk representative which was also the front desk "manager" named Sue Armstrong told us with a bad attitude that the breakfast was only for two persons in the double bed room, that we needed to pay for another two, I explained her that the web said pretty clear that it was for two, anyhow she never gave it to us, so we paid for extra two. She also told us that the self parking was $7.00 pero night, which said also free self parking on the web. Then she gave us instead of the two executive king bed rooms, two standard ones, which I had to complaint about again and she had to correct that for us. After an hour and after a horrible moment during our check in we could finally be in our rooms, the rooms were clean and pretty, I can't complaint about that at all... my complaints are only about the bad service. At the next day, we woke up early and went to have our breakfast and we were told at the restaurant that the voucher card we had were only for continental breakfast, not for full.. so again we went down stairs and spoke to another front desk rep. named Tatiana, I showed her the email the wed sent me specifying the word "FULL BREAKFAST" and I couldn't believe what she told me, she said that for the webpage: "full breakfast means continental breakfast".. I honestly laugh when she said that, that was the stupidest thing she could have said, where is the common sense when saying that to a customer?, please, managers be a little more careful when hiring an employe, at least pick someone who can give a better lies...anyways, I told her I needed to speak to the GM so she called him. We waited for him and when finally he arrived I explained to him how disappointed and disgusted we were as first time customers, they mistake themself from the very beginning giving us and treating us with some nasty attitude and I told him that I used to work as a front desk rep. for many years and I couldn't believe the experience I was having, and now me showing them the written proof that have paid for full breakfast and telling us that stupid answer, continental breakfast is continental breakfast, full breakfast is full breakfast, the name say it by itself. So he understood and apologize and gave us the full breakfast, thank god at least the GM did the correct thing, and just to make myself clear, is not because of the money, is because of the respect us as customer deserve, they cannot offer something and then change it, is not fair, and unfortunately, the general people that experience the same thing they just pay the extra money, or just take whatever they gave us, and the hotel keep doing the incorrect thing to the rest. Just a final note, on the restaurant, there is a server who likes to say he is the manager and treat people with a heavy attitude as well, I dont remember his name, but he is colombian and we find out he wasnt the manager, he is just a lier server.. the rest servers were amazing. THIS IS ONE OF THOSE HOTELS FULL OF LIES AND LOW CLASS CUSTOMER SERVICE.
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Roberto Chaves
reviewed a year ago
Its a very greate hotel i recommend you to come and enjoy the beauty view and the loved swimpool
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Thomas Brake
reviewed 3 months ago
No problems at all.
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Francisco Perez
reviewed 5 months ago
Terrible everything. The staff were so rude! The room smells like death.
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Mario Jacques
reviewed a year ago
Small but cozy place. Good homemade salsa. The skirt steak was very good. Since I am staying at the hotel I will go back again tonight.
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Armin Schaefer
reviewed a year ago
Not sure why this hotel received poor reviews. Hotel is only 4 yrs old, clean, contemporary and staff was accommodating and friendly!