The staff here is very friendly and you never have to wait long to be seen. I see Jessie Holland and she is always courteous and works with you to address any concerns you might have. She really knows her stuff and my skin has never been clearer. I feel that things are a bit over priced but that could just be my insurance and not the company. I have been going here for 2 years and will continue to go here for as long as I am in Orlando.