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Mark Hillary
Works at Me
Lives in Serra Negra, São Paulo
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Mark Hillary

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The books were only released in May 1980 even though they were written in the 70s - the films were based on the books so I'd assume this was 1980 or soon after http://en.wikipedia.org/wiki/Protect_and_Survive
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Mark Hillary

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When was the last time you interacted with a customer service team – on any channel – and came away from the experience feeling really good? Of course it happens, but in most surveys there are only a minority of customers who claim to be really satisfied with their service experiences. The customer experience is all too often sacrificed for the convenience of the brand.There has always been a traditional view of customer service that the brand si...
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Mark Hillary

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Every manager knows what ROI means. Return on Investment. It’s the Holy Grail of budget planning and business case design. Almost no business investment or capital expenditure takes place without considering what the ROI is going to be and if the ROI is not high enough then it’s likely that senior managers will not approve the proposed ideas.But do we rely on ROI too much?In a recent blog on LinkedIn, Manpreet Jassal of Gartner said that he is an...
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Mark Hillary

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Mark Hillary

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Any customer service manager has known for years that the quality of customer feedback often depends on what the customer expected when they got in touch. For example, if your shiny new PC crashes after a few days and minutes after calling the helpline you have it back up and running then factors such as the location or the agent or their accent are irrelevant - you needed immediate help and that's what you got.Conversely, if you call your bank t...
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Mark Hillary

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This is an extract from Chapter 2 of my new book "Customer Engagement Officer (CEO): Content Marketing and the Realities of Executive Blogging." The chapter opens by talking about how blogging has changed the media industry and how we consume news, then explores the effect of this for companies and marketing professionals...------This change in the way we consume news is all very interesting for media students, but you might be asking how it help...
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Mark Hillary

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Have him in circles
64 people
Kamrul Hasan's profile photo
Palanivel Raja's profile photo
Gabriel Oliveira's profile photo
VICTOR STAFRACE's profile photo
Fernando Birman's profile photo
Owain-Christian Powell's profile photo
Angelica Mari's profile photo
Crayon Group's profile photo
Bryan Hunter's profile photo
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Writer
Employment
  • Me
    Writer, present
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Male
Other names
Hillary
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Introduction
Just visit www.markhillary.com to find more about me and links...
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Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Currently
Serra Negra, São Paulo
Previously
São Paulo - London - UK - USA - India - Singapore - Brazil
It's a nice place with good prices for cold beer, and Marcelo is nice. It's a nice bar...!
Public - 4 years ago
reviewed 4 years ago
1 review
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