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Caroline Cooper
297 followers -
Customer Service Training to help businesses develop their teams to deliver a great customer experience, creating naturally loyal customers (…and naturally loyal teams)
Customer Service Training to help businesses develop their teams to deliver a great customer experience, creating naturally loyal customers (…and naturally loyal teams)

297 followers
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New blog post: How to avoid losing business as a result of being busy. http://www.naturallyloyal.com/2017/05/a-waiting-game/

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When you’re a customer and want to make a complaint the last thing you want to hear is “I’ll have to go and get my manager…” So who handles YOUR customers' complaints?

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This week's blog post on simply ways to show your team you care about them

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One of the biggest barriers I come across when I’m helping business owners with their customer experience or delivering customer service training is when people believe they don’t have enough time to devote to customers and delivering a memorable customer experience.

In this short video I give some suggestions to help get over this.
https://youtu.be/1-tUXY025GQ

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Here's a bit about my new book: Creating Service Superstars https://youtu.be/GKleEz0yQfw

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It's official...

I’m super excited to announce my book ‘Creating Service Superstars’ is now published and for sale on Amazon.

It is a manager’s guide to building your team’s confidence, initiative and commitment to creating a memorable customer experience. So if you manage a team and have customers there'll be plenty here for you.

This is what one of my first reviewers had to say ".....In fact – it should be mandatory reading for anyone who touches a customer – regardless of their job title or function."

I’ve kept it nice and short (69 pages) so it’s an easy read and hopefully won't become one of those tomes gathering dust on the book shelf and never gets read!

I've a promo offer on the Kindle version for a few days so grab your copy here:
UK:
http://tinyurl.com/zgjp5qq

Rest of world:
http://tinyurl.com/h5fgnut

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It's official...
I’m super excited to announce my book ‘Creating Service Superstars’ is now published and for sale on Amazon.
It is a manager’s guide to building your team’s confidence, initiative and commitment to creating a memorable customer experience. So if you manage a team and have customers there'll be plenty here for you.
This is what one of my first reviewers had to say ".....In fact – it should be mandatory reading for anyone who touches a customer – regardless of their job title or function."
I’ve kept it nice and short (69 pages) so it’s an easy read and hopefully won't become one of those tomes gathering dust on the book shelf and never gets read!
I've a promo offer on the Kindle version for a few days so grab your copy here:
UK: http://tinyurl.com/zgjp5qq
Rest of world: http://tinyurl.com/h5fgnut

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Misery Loves Company: How our behaviour breeds behaviour. New blog post: http://www.naturallyloyal.com/2016/06/behaviour-breeds-behaviour/

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Thank you Planday for sharing on your blog my recent article on why all employees need to see customer service as part of their job
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