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Daniel Pache
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147 followers
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as we all clutch our pearls and have the vapors over the media's depiction of Neo-Nazi's as the 'alt-right' ... and bend the narrative painting them in a not so harsh light - let us not forget that the media itself is the product of white supremacy - it shows it to us all the time if we were to bother to see ....
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Question about Ticket-Helpdesk-Systems:

A customer has a fast-growing small business selling special windows (wooden frames but well-isolated and modern anti-theft-locks). They're a little bit in trouble managing requests (sales and also warranty/repairs). Warranty-requests include a lot of fotos of damaged window-frames.

Until now they work with outlook/exchange but their mailboxes grow, as every request is forwarded to the manufacturer and other coworkers. A 20MB Mail often consumes 100MB on the mail server because of all the duplicates.

I plan to install a ticket system server at their place. Ideally they just assign incoming emails to external manufacturers and the manufacturer reads and answers the ticket on their server.

I'd like to hear about which ticket system you guys use and if there's a plugin that shows attached pictures inline or in a lightbox.

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Da ich nicht schlafen kann, habe ich gerade für 111,- Euro Ersatzteile für mein Handy bestellt. Neues Display. neuer Rahmen, neue Rückseite. Neues Kameramodul. Neuer Akku. Damit sind die schwarzen Flecken im Bild sowie die Kratzer im Display Geschichte. Ausserdem geht es dann wieder bei 0% aus, nicht bei 8%.

Ich bin mit dem Xperia Z immer noch hoch zufrieden und für das Geld kriege ich nichts Vergleichbares. Dass der Akku nach 4 Jahren die Grätsche macht, finde ich vertretbar, die Ersatzteilpreise für Original Sony Teile (kein billiger China Nachbau) ebenfalls. In den 111,- Euro sind sogar noch ein neues Hardcover und Glasfolien für Vorder- und Rückseite mit drin.

Wird eh Zeit, mal ein bisschen nachhaltiger zu denken.
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I've configured a lot of devices in my life, even some manageable switches. Simple tasks like separating internetless networks or different vlans and the firewall does the internetwork-routing. But it's definitely not my normal work area.

One of my customers is running out of IP-adresses, so I'd like to learn how to configure a managed switch to use vlan routing. At least I hope that's the way: to put the printers and wlan clients into separate subnets while still being able to connec to the servers. Any good tutorials on that? Netgear howtos preferred, as the customer already has three netgear GS724Tv4's.

If there's a good reason, we could switch to other products, like HP. I am quite good at learning things on my own or adapting howtos for other products, I just need a few hints into the right direction.

Thanks in advance!

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