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Alison Monaghan
Works at Happy Medium
Attended Iowa State University
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  • Happy Medium
    Communications Director, 2015 - present
Basic Information
  • Iowa State University
    Journalism, 2002 - 2005
As a single woman who can only rely on personal research for my car-buying experience, you can imagine the fear that could be in place when deciding to explore a new vehicle. I have known what car I've wanted for months and the anxiety of actually walking into a dealership detoured me. My experience with Aaron Christensen on the sales side was so enjoyable. He stayed in touch when the car I wanted wasn't available, let me know my options without being down my throat and I always felt comfortable with the decision making process. He was persistent but patient and someone I would gladly refer to a colleague or family member in the future. I would say my last two experiences with the finance managers at other brand dealerships have been close to traumatic. The first, the gentleman was so outraged that I didn't want to add on any additional warranties, I feared he was actually going to throw the papers in my face. The last, the woman was so aggressive, I finally agreed to something I never ended up using, just so I could get out of the building. Dealing with Connor Fineran at Mercedes Benz of Des Moines on the finance side was a complete 180 from this. He was polite, thorough, trustworthy and even made the experience fun when I'm sure it was the end of a long workday on his end. He explained everything so well that I had no questions at all when we wrapped up, it felt like dealing with a friend. I have built a career in public relations so I always want to give good credit where it's deserved. It's so easy for someone to sit behind their computer and complain but too often we let the great service live on only in our own thoughts. My experience at this dealership was stress-free and satisfying, one I would recommend to anyone interested in this brand of vehicles.
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Public - a year ago
reviewed a year ago
1 review