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River City Appliance
Appliance Repair Service
Today 8:00 am – 5:00 pm
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5650 Marconi Ave Carmichael, CA 95608
5650 Marconi AveUSCACarmichael95608
Appliance Repair ServiceToday 8:00 am – 5:00 pm
Monday 8:00 am – 5:00 pmTuesday 8:00 am – 5:00 pmWednesday 8:00 am – 5:00 pmThursday 8:00 am – 5:00 pmFriday 8:00 am – 5:00 pmSaturday ClosedSunday Closed
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4.2
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Cole Buzdon
reviewed a year ago
Lets put it this way, they do not preform simple tasks of gaining access of a home. I have a home in contract with a "Request for Repairs" multiple trades have gone to the home in the past week. All of whom have gained access through our lock box which has been in the same location for 4 months. Instead of calling when they are at the property for help, they call after they leave and claim we owe another trip charge. I said, put me on the phone with the technician and ill walk him through where the lock box is. This is nothing that they can assist with and they would rather have us "Call another technician/company to help." Any time a company refers you to another due to something they could not accomplish, you know you are dealing with a company that is not working for the best interest of their customers. SAD
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A Google User
reviewed 3 years ago
So far so good. I called and was greeted by Casey (for whom this rating is for - I'll revise as I get through the whole experience with this provider). She's just awesome! Here's why: Not everyone has the same aptitude for technical and/or repair work. I had already done an extensive troubleshooting effort with the manufacturer on my washer before I was referred to a local repair shop. However, I was hesitant to call for a service call so that the service tech can tell me what I already knew. I called on another repair shop (the manufacturer gave me three contacts). That other place told me the only discussion they'd have with me about my problem would be at the diagnostic meeting for which he was eager to schedule and I'd have to pay for it whether they could identify the problem or not. Casey, on the other hand, seem genuinely more focused on a long term relationship with me. I had a question about my basic set up (i.e. tankless water heater, water pressure, water volume) and it's compatibility with my subject washer. I said until I can confirm that I do not have any incompatibility between what my house set up was and the washer specs, I didn't need a repair tech. She was very informative and willing to get that basic information squared away. The other shop didn't care. They needed $$ from me before they were wiling to speak with me; which in my book is a no-no. I'd never pay anyone first before I know their competency level and I'd recommend you do the same. Once Casey is able to confirm that my basic home set-up is able to support the subject washer then, I'd be very willing to ask for a tech to further examine my appliance.
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A Google User
reviewed 3 years ago
Thank You!!!! My garlic cubes are SAVED!!!!!!!!!!!! Highly Recommend!!!
michelle jannenga
reviewed a year ago
I am extremely satisfied with the prompt response I got from River City...on a Saturday no less! I was having a problem with my washer on a Sat afternoon and was desperate to find someone to come out to fix it before Monday. Ron was able to come out within an hour of calling. He was very professional, friendly and helpful. I can't believe I was able to get the quick service I got on a weekend without a huge weekend bill. The service call rate was very reasonable...less than I have paid for weekday service. I will definitely call River City again! Michelle Jannenga
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A Google User
reviewed 6 years ago
I called at about 10:30 AM to inquire about someone looking at my gas range, and was greeted by a very nice woman who answered all my questions. She checked on the availability of a repairman and promptly called me back. The fellow who came by arrived at about 2:30, quickly diagnosed the problem and repaired it. I have no idea what these things should cost, but they charged me 69.00 for the visit, which was then applied to the total bill, which I thought was pretty reasonable at 180 bucks for replacing an igniter with only a few hours lead time. I'd use them again in a heartbeat.
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