Response from the owner - a month ago
Hi David. Thank you for informing us of this issue. No company can succeed without treating their customers with respect and as their highest priority. Our company genuinely aims to provide the best customer service possible for each patient that walks through our doors. I sincerely apologize that we did not meet our standards on this particular occasion. I will bring this issue to the attention of the parties involved, and make any necessary changes so that we can prevent this problem from recurring in the future. If you have any further questions or comments, please email us at firstname.lastname@example.org.