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Focus Services
85 followers -
Focus Services is a privately owned call center service provider, specializing in multi-product telesales and customer relationship management.
Focus Services is a privately owned call center service provider, specializing in multi-product telesales and customer relationship management.

85 followers
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Focus Services's posts

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5 Proven Methods To Boost Agent Morale. http://ow.ly/TqsA308YWOf #contactcenter
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Pay attention to the confidence levels that your reps are showing and help them to build more of it. http://ow.ly/fjYo308YVCd #contactcenter

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In 2017, one of your goals should be to improve your defense. http://ow.ly/kkeP308YQZj #contactcenter

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So how can contact centers begin to provide a more engaging, consumer-style experience for employees? http://ow.ly/6Kjf308YQQA #contactcenter

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Fame, Fortune and Human Competition http://ow.ly/ZvDp308WvFJ #software #wfm #data #contactcenter
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Which Emotions Do Consumers Identify With Positive Experiences and Loyalty? http://ow.ly/BhVo308YO5x #custserv #cx #custexp
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How Listening to Your #CustomerService Reps Can Give You a Competitive Advantage http://ow.ly/ub2N308YFqg #custserv #cx
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Why #CustomerService Should Be About Expecting the Unexpected http://ow.ly/zIaL308YFcY #custserv
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Here are 5 tips to follow if you want stronger #customerservice. http://ow.ly/cCEa308YF4z #custserv

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In order to discover when it’s the right time to #outsource; one must first ask these questions. http://ow.ly/q8zJ308Wuif #bpo #contactcenter
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