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Focus Services
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Focus Services is a privately owned call center service provider, specializing in multi-product telesales and customer relationship management.
Focus Services is a privately owned call center service provider, specializing in multi-product telesales and customer relationship management.

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When problems occur–and they will! #customerservice must take the lead on triaging issues and working with other departments to solve problems permanently so other customers aren’t also confronted by them. http://ow.ly/nO9h30j9Bkd

#cx #custserv
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Companies with the ability to secure intellectual capital will be more productive,and they will be better able to change in this competitive marketplace, meet customer expectations, and beat competition. http://ow.ly/ukD830j9yP2

#contactcenter #cx #custexp
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Conversation is the new marketing. Interactions between your brand and your customers can happen anywhere, at any time. http://ow.ly/Hfkv30j9AXk


#custserv
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Global #outsourcing could be the best decision you can make for your business. http://ow.ly/kkja30j9yCV

#callcenter #contactcenter
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How companies can now send links to interactive guides to users and why it’s such a big deal. http://ow.ly/kM6y30j9Ash

#saas #custserv
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East vs. West Management Styles: Why Knowing Will Help You Succeed. http://ow.ly/IRGK30j9yde

#callcenter #contactcenter
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Crowdlearning can be used to predict what new products will be needed in the marketplace and what services customers will want­--well before they know themselves. http://ow.ly/ahkz30j9zBo

#custserv #cx
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Be creative, engaging, and interesting as you can be on your Facebook page and over time you will see great benefits. http://ow.ly/N8Zo30j9y5d

#callcenter #contactcenter
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#CallCenter: Tips To Boost Up The Excellence http://ow.ly/CmKv30j9zdQ

#custserv #cx
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#Outsourcing your call floor could be the answer to saving money, expanding your business, and increasing your bottom line. http://ow.ly/t1FV30j9xZX

#callcenter #contactcenter
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