Well I returned my 360 Gen 2 yesterday to Best Buy for a refund. Did not replace it. Hence this will be my last post on this forum except I might occasionally post another watch face for fun or ask a question. I am not giving up on smartwatches; I just concluded that right now the 360 was not making the grade for me.
The bottom line was, for me, well, the bottom line. I loved the 360 in many ways. I had silver with cognac leather band and thought it was really nice looking. I already miss its (42mm) watch face which made it easy for my aging eyes to read, and no time more so than in dim light or darkness.
Ah, but there's the rub: I found it nearly impossible to read outside with almost any watch face, especially in ambient mode. I do a lot of business-related driving. With sunlight coming through the windshield and windows, the watch's daytime dimness was a real disadvantage in seeing notifications.
That's when I also discovered why the touch screen was a bad idea. A couple of swipes across the screen, and the finger film obscured the notifications even more in most lighting conditions when I drove, worsened by the angle of the watch with my hand on the wheel. I thought that when diving I'd get the most utility from the 360, but in fact I wound up hauling my phone out just as often.
In other use, the phone sometimes responded to "OK Google" but just as often did not. It often mangled text messages or operating commands. It's not my voice because my phone (a Droid Turbo 64GB) didn't.
In short, it wound up being pretty much just a wristwatch for me that I couldn't read under some lighting conditions and that was wonderful under others. But I don't need to spend $300 for that.
I am not really sure at what price point under $300 I'd re-buy because the things I want it to do it just doesn't and even at $50 it would be just as aggravating.
So to Motorola, some customer feedback:
1. The size and appearance are great. Very comfortable to wear.
2. Get rid of the touch screen and go to bezel sliding, like the Galaxy Gear S2, to keep finger residue from interfering with readability.
3. You must dramatically improve daytime, outside readability. Must.
3. The ambient light sensor worked great and was very quick. If you have to keep the "flat tire" to keep this functionality, do so.
4. Voice control is too spotty and error-ridden. Yet the main advantage of a smartwatch is hands-free control. Please get this right.
5. I want to read the entire text message on my watch, not just a tease. Make it so I can scroll up to read the whole message.
Do all that and I'll buy it again, even if it costs more. Right now the 360-2 has a lot of potential, but that's what my football coach said to explain why I was still sitting on the bench: "I can't play potential."
And here is a Cognac watch face I made. It looks good with the cognac leather band.