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Giancarlo & Masha
5 followers -
dance, Latin, salsa, bachata, cha cha, zouk, courses, classes, performances, show, lessons, dancing, champions, Miami, Ljubljana, Auckland, USA, Slovenia, New Zealand, Australia, Melbourne
dance, Latin, salsa, bachata, cha cha, zouk, courses, classes, performances, show, lessons, dancing, champions, Miami, Ljubljana, Auckland, USA, Slovenia, New Zealand, Australia, Melbourne

5 followers
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Happy New Year New Zealand salseros!
Wish you all a wonderful year ahead and we hope to see you all dancing with us once again... real soon!
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Gian & Masha

https://youtu.be/cnzOrBYxhgU
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2nd CHANCE ZOUK FUNDAMENTALS BOOTCAMP - Part 1!!

SATURDAY 19 DEC @ 3pm
Learn all about the structure and fundamentals to make your Zouk dancing easy and logical to understand!

REGISTER NOW - http://www.ZOUK.si

See you dancing real soon!
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ZOUK NIGHTS! Tuesday 22 December @ 9pm.
Kavarna Klub K8! http://www.ZOUK.si
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Check out our Newsletter!

- Zouk Fundamentals Bootcamp
- 8wk Salsa Intermediate (L4)
- 8wk Salsa Beginners (L1)
+ much more!

http://conta.cc/1kYHuHu
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One of the worst experience of customer service we've encountered anywhere in the world so far, where you may ask... +Hot Horse  @ Tivoli Park ruined our day completely!!! The attitude was absolutely disgusting to say the least!

Here we are wanting to have a nice quick lunch with some friends visiting from abroad. Three (3) of us are non-Slovene speaking and have no idea what they serve, sure there are pictures so we can point. That's exactly what one of us did, pointed at the picture of the salad on the serving tray mat. The response with the most condescending tone and body language (tapping his index finger at the Slovene words printed on the mat!)... "-That's online order only - see!!??" How is anyone who does not speak Slovene supposed to know this?? And worst of all... then we pointed at a salad on the menu that is on the wall behind him, - "yes we have that". When I get it... its identical to what I wanted in the first place! WTF...???

A better way to deal with this would have been to explain that the first option is an online order only, but there is an alternative that is just as good! And a SMILE goes a looooong way!! Seems to be something very difficult to pull off!

Then one of us (keep in mind who has never been at this place before) asks for a chicken wrap... The response; "-We have horse meat! That's it!" with a tone and look saying - Are you stupid?! We have never been here before and don't know if you have any other options! Hot Horse could be just a name! Just like Chilis don't just serve chilis or everything with chilies!

The whole time we were treated as if we are dumb or stupid for not understanding their menu or knowing how they operate or offer! Horrible and extremely rude!

We have approximately 6,000+ followers across our social media platform. I hope this message is heard loud and clear to anybody who is NON-Slovene speaking to think twice about visiting Hot Horse @ Tivoli Park in Ljubljana. Sure, maybe it was this one person having a bad day... but this one person at that moment in time was the face of the entire Hot-Horse company! He made us feel awful! Never going back there again!

I just want to say, the people that deliver customer service with a smile, you guys are making a difference. Keep doing that and let's hope it proves to be contagious enough to reach the others who believe their face will crack and fall off, if they explain things to tourists with a smile!
+Hot Horse
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2015-11-07
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RERUN In case you missed it last Tuesday, its on again on SATURDAY 24 October @ 11:30am - TV3 Medias!

Check out the exclusive interview with Masha on Parada Plesa TV!

Sobota 24.10. ob 11.30
(ponovitev)

#Latinissimo #Masha #ParadaPlesa #TV3Medias #LatinissimoDance
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Giancarlo & Masha performing on "Popolna Poroka" (Perfect Wedding) LIVE TV show finale on POP TV in Slovenia. Masha's costume by William Flowers Dancewear
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Performing Cha Cha in New Zealand!
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