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Jeff Bowen
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Have him in circles
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Have him in circles
79 people
Bob Hoff's profile photo
Prabhu Asha's profile photo
Heather Gooch's profile photo
Pathak Lal Golder's profile photo
Andy Thatcher's profile photo
Mary Legg's profile photo
Gregory Boettner's profile photo
Scott Hartman's profile photo
Robin Laubenthal's profile photo
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I have not been compensated for this review and am not associated with Waikem in any way. I put Gary Grant through the wringer with questions and test drives over multiple days and three different car brands (Hyundai, Kia, and Honda) spread over a couple of weeks. He had an accurate answer to almost all of my questions. More importantly, and unlike my experience at other NE Ohio dealerships, Gary sought out correct answers to the very few questions he couldn't personally answer for me. I never heard those magic words, "I don't know, but I will find out," from any other dealer I visited. The coworkers he referred me to for specific answers were as laid back, friendly, and knowledgeable as Gary was. This, above everything else, is why I bought from Waikem. Gary even straightened out the extremely incorrect information I was given at another dealership! Second, Gary was in no way pushy on cars or financing. He acted as a helpful resource at all times. He was perfectly happy to have me come back multiple times over a couple of weeks, rather than pushing for an immediate sale. Waikem was the only dealership I experienced any of that in the half dozen dealerships I visited while searching for a car. He did not badger me with phone calls or even ask me to talk about financing before I actually came in to do the final purchase. Buying a car directly off the lot was slightly incentivized but I was in no way pressured when it was clear that none on hand were exactly what I wanted. I have been contacted twice in the year since I purchased the car by Gary Grant personally just to make sure everything is working out with the car I purchased. I drive an extra 40 minutes to get my car serviced at Waikem just because of the professionalism and helpfulness of the workers. The dealers at Waikem work on commission. This is not a "no haggle" dealership. However, the price I was quoted was competitive with quotes I got elsewhere. Gary knew what a fair price was and gave it to me. I didn't have to haggle. I have already recommended Waikem in general and Gary Grant in particular to friends and will continue to do so.
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Public - 3 months ago
reviewed 3 months ago
1 review
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