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Lisa Rucki
Worked at BackOffice Associates, LLC
Lives in Cape Cod, MA
26 followers|105,765 views


Lisa Rucki

commented on a video on YouTube.
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Awful lot of chatter during this video. Very grateful for the opportunity to view the show but wish the fans were enjoying the music instead of taking.
  • BackOffice Associates, LLC
    Director of Business Solutions
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Cape Cod, MA
Singapore - Worcester, MA - Rindge, NH - Jaffrey, NH
I dropped my car off for a 9 AM appointment. I received a call from Meagan in the service department with an update around lunchtime. Meagan was very pleasant. Unfortunately, she was calling to tell me that no one had looked at my car yet and it would not be ready by the end of the day. Meagan informed me of the Enterprise rental service. I walked to Central Jeep on my lunch hour to arrange for a rental car. Meagan called Enterprise, told them I would be waiting at their service desk and informed me someone would be right over. I waited for 35 minutes for someone to arrive with a rental car. The next day I returned the rental car at 11:30 AM and inquired about an update on my jeep. Over 24 hours later and my jeep had been assigned to a technician but no one had actually looked at the car. It had just been sitting there. So essentially I wasted $60 on a rental car when I could have been driving my own car for free! Meagan suggested I speak with her manager, John. John mumbled a few words inquiring my name and then went in search of the paperwork. John then felt it was best practice to yell across the room to Meagan about not finding the paperwork. This did not instill me with confidence. John returned with my paperwork. I expressed my disappointment that no one had yet looked at my car. John stared blankly. I then asked if the dealership was going to compensate me for a second day's car rental. John's reply "I cannot do that." John was not helpful nor was he apologetic for the delay. I asked again will the car be ready by 5 PM? I live over 30 minutes away and need a car. John's reply "The tech your car is assigned to is finishing another job. I can assign it to another tech." Well my question is if you could assign my car to another tech why did you not do so to begin with? Why am I out of pocket for a $60 rental due to John's mismanagement of the service technicians and poor time estimation of the repairs? The least John could have done is apologize for the inconvenience. Instead he made me feel as if I was inconveniencing him. I worked in customer service for 15 years, this is not how you address a customer. This continues to be a disappointing experience, the only highlight has been working with Meagan. Meagan is professional, courteous and empathetic. Perhaps John could learn a bit from Meagan about customer service. What is more disappointing is this experience has soured my outlook of the dealership. I was hoping to trade my jeep in later this year for a new one. If this is the level of service I can expect, think I will be looking elsewhere now.
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Public - a year ago
reviewed a year ago
1 review