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Carrie McCaghren
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Basic Information
We moved into a rental property managed by Progressive Realty in 2011. When we moved in, the place had NOT been cleaned. The carpets had dirt and hair all over them. Tub and shower dirty. Several red and black stains on carpet throughout house. Glass around front door broken. spots on walls had been touched up before we moved in, but the paint didn't match. We were told it didn't match yet because it just hadn't dried. Well, weeks and months later, it still never matched and looked awful. Damaged items and areas were noted before we moved in, and we were told they would be repaired asap. I took a lot of pictures, which I emailed them to see when they were planning on repairing them...NONE of it was ever repaired. When we moved out, they didn't give us any of our security deposit back. They kept putting us off, saying that they the lady who was handling our property didn't work there anymore. When we tried to see the owner, Ms. Wooten, in the office, they wouldn't let us see or speak to her. They said she was busy or in a meeting each time. Finally we got to speak to her, and she said we never paid a security deposit. Good thing I kept my receipts. I had to argue math with her to make her understand that we DID pay a security deposit. I showed her several times before she finally agreed that we did pay it. She said we'd get the money back soon. We emailed back and forth and called for months. Most times we called, no one called back. We almost had to end up filing a lawsuit, but then they finally (about a year later) gave PART of our deposit back. They held the rest saying that there were neighborhood association fees that we owed. We were NEVER informed of ANY neighborhood association fees. This business is very unprofessionally run.
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Public - 2 years ago
reviewed 2 years ago
1 review