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Hayley Rowland
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Have her in circles
10 people
Gregory Gibson's profile photo
Elizabeth Eder Northern's profile photo
Donna Loadholdt's profile photo
Michael Rowland's profile photo
Kelsi Treadway's profile photo
Natasha Williams's profile photo
Michael Gonyea's profile photo
Jay _'s profile photo
Maggie Rauck's profile photo
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Female
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Married
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Program Manager
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The good: * The building and classrooms are beautiful. The classrooms feel and look more welcoming than your traditional classroom. The teachers do a phenomenal job to put their personal touches on the rooms, which really allow the rooms to feel much more comfortable and inviting for the children. * When we started attending, they allowed my daughter to attend free for nearly one week, with no obligation. They also waived our registration fee, since we were referred to the school by several friends. It was truly a great start to the school and my daughter really enjoyed it, but most importantly, she was thriving. * When my son started attending, they were wonderful and sent me pictures of him during the day for his first few weeks in school. That was much appreciated because, as any new mom knows, it's extremely difficult to leave your baby for the first time. I was always thrilled to get those pictures. * The teachers really do care about the children and that is very evident in how much the children love the school. * They offered us a great deal of flexibility in our final month with the school, as we moved out of state. This was greatly appreciated because moving is very stressful and their help definitely alleviated some of the stress. They allowed our son to come 5 days, as opposed to 3 days (and we paid the additional fees). Now comes the bad feedback. I really do not like leaving negative feedback, especially for a school, but as a person who has worked in education for 12+ years, as well as having a corporate family business for 30+ years, I feel parents need to know both the good and the bad: * Shari, the owner, is incredibly difficult to work with. I know many of the parents outside of the school and we all had the same complaints about her. She has a tendency to be defensive, snappy, and rude. She bad-mouths the parents, as I've heard from multiple teachers and many parents. * They had VERY high turnover, at least in their Pre-K room. My daughter started with the Day School in September. Her teacher (who she LOVED) left in December, a new teacher started in January, was abruptly fired on a Saturday in February (with Shari sending out the most unprofessional email I've ever read, to the parents of the Pre-K students stating that this teacher had been fired without justification), and then this same teacher was rehired the next day and back in the classroom on that Monday (with absolutely NO explanation of what just happened). To continue with this awkward behavior, this teacher was only there for a week and then mysteriously had the flu the following week, broke her back the next week, and never returned to the school. My daughter was devastated. While a majority of this blame should be placed on the teacher for such behavior, Shari's handling of this was absolutely abysmal and she directly lost business because of it. She never brought all of the parents together to discuss the issue, hear our concerns and questions, and to calm our nerves. When parents removed their children from the Day School after this fiasco, she didn't even reach out to them to see if she could make any improvements to bring those children back. * They do not communicate teacher changes. When my son started, he was constantly moved around and with different teachers.I gave them the benefit of the doubt since they were just starting their younger toddler program, but when I picked him up one day, he had tears streaming down his face and no one could tell me why. When I walked into the school the next day and talked to his teacher, she told me that he became very upset when she had to leave (to go sub for another room) and he was taken to the older classroom. When my husband and I heard this, we were to the point where we were about to pull him out. Thankfully, things calmed down for a couple of months, but at the very end of our time, we noticed a new teacher in his classroom. This was never communicated to the parents; there was no "Ms. X is going to be one of your child's new teachers".
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Public - 2 weeks ago
reviewed 2 weeks ago
My one-year old son attended this school for a total of 5 days before we pulled him out. I think this school has a ton of potential, but they are nowhere near that potential right now. They have cameras in the classrooms, which is a wonderful way to watch what goes on in the classrooms after you drop off your child. Kendra, the Director, is exceptionally nice and very easy to talk to. However, I feel that she is not open to acknowledging the issues that are present within the classrooms. My husband and I notified her of issues that we observed in the classrooms, both on the cameras and in person. While she was open to hearing the feedback, the behaviors we saw of the teachers were explained and/or excused. In the end, nothing was resolved. These are the issues we observed during our short time there: 1. In the one year old classroom, teachers were swinging the children by their elbows to put them onto the mats for nap time. 2. In the one year old classroom, teachers were pulling children down by their arms to get them to stay on their mats. 3. In the one year old classroom, a teacher pulled a child by his leg or foot to get him to stay on his mat. 4. In the one year old classroom, a teacher was putting up the mats after nap time and hit a child in the face with the mat. She did not go back to the child and make sure the child was okay. 5. In the one year old classroom, a teacher dropped a child onto a mat. When I observed this, I immediately called the school to let them know what I just watched. This observation was excused as saying that the child was reaching for her pacifier and slipped out of the teachers arms. I did not believe this because (a) there was no indication from the movement of the teachers arms that the child slipped and (b) the teacher did not check the child to make sure she was okay, if she did indeed slip out of her arms. 6. Our son was bitten by another little boy on his second day of class. We understood and still understand that this is part of toddler development at this age, but there is so little structure in the room that the children are often bored and play by themselves. When the bite happened, our son and this other child were playing over a truck. Teachers were not watching when our son received the bite. 7. There is very little structure in the room. This was a huge concern of ours because children at this age thrive on structure. When we continually brought this issue up with Kendra, she explained that one year old's cannot sit that long and they've set up the classroom so they can run, play, and get all of their energy out. It is true that you typically cannot get a one year old to sit for 20 minutes, but they can sit for a few minutes and listen to the teacher. The few times we saw a teacher sit with the children to read to them or dance with them, the children FLOCKED to the teacher; like they were just waiting on someone to do something with them! 8. At least in the one year old classroom, because there is such little structure, this is basically baby-sitting. The teachers do a phenomenal job with cleaning the room - they are always cleaning and it's great to see that - but there's such little interaction with the children. On one afternoon, I observed my son trying to hand a truck to one of the teachers, who was just standing there, and she continually ignored him and never played with him. He just wanted someone to play with him! It broke my heart. 9. The one year old classroom is very empty. There aren't many toys, centers, books, rugs, etc. It feels and looks like a hospital room or doctor's office. It's a HUGE room, so there is so much potential there, but it's just void of one year old comforts. I really think that with some serious overhaul and oversight from the owner of this school, the Academy could be a gold mine, but they have a very tall mountain to climb in order to get there.
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Public - 3 weeks ago
reviewed 3 weeks ago
Thank you for all of the negative reviews. My family and I have been looking for a new vehicle for our growing family and found one at this dealer online. Well we do our research, so thanks to all of you, we stayed away from this "car dealer" and went to someone else and came out with a great vehicle. We were treated like we were the only customers at their dealership ... and on a busy Saturday, that's impressive. They were even wonderful with our infant daughter. Anyway, take a look at their rating from the Better Business Bureau. They are NOT accredited. In fact, their rating is an F. Get that everyone? AN F. Stay away from them.
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Quality: Poor - FairAppeal: Poor - FairService: Poor - Fair
Public - 3 years ago
reviewed 3 years ago
I will never bring my car back to a Firestone for any type of maintenance. They completely botched a simple oil change in January 2012. After driving the car home, the engine and oil lights both came on. I took the car back up to Firestone the next morning, they had a new set of employees in there, and, after 45 minutes with my car, they could not figure out what the problem was with the lights being on, so advised me to take it to the dealer. Only 10 minutes of the car being at the dealer, the technician immediately recognized that the oil is WAY too thick for my car. On top of that, two parts of my engine are missing from the oil change. Yes, this means that Firestone took these parts out as part of the routine oil change and forgot to PUT THEM BACK! So, I'm not sure if Firestone put the wrong kind of oil in my car or if the oil became too thick because these parts were missing. Thankfully there was no damage to my engine, which the dealer credited to me not driving the car very far (<50 miles) after the botched oil change. I was without my car for 5 days, which was extremely inconvenient since I work full time and have an infant in child care. The estimate on this repair work was approximately $300, but Firestone was able to bring the actual missing engine pieces to the dealer, so the final cost of repair was only $96 for another oil change (obviously) and an engine flush. But yes, Firestone actually found the missing parts in their garage and brought them to the dealer ... amazing. They did reimburse me for the work I had to have done at the dealer and apologized, but needless to say, I won't be taking my car back here or to any Firestone ever again. If they can screw up something as simple as an oil change, there's no telling what damage they could do with a more complex task.
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Public - 4 years ago
reviewed 4 years ago
9 reviews
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There were a few positives, but overall, I wasn't happy and won't plan on taking my daughter back for a hair-cut with them. I took my 2-year old daughter in for a hair cut. She has very curly hair and it, unfortunately, had a lot of knots in it. They washed her hair and put a lot of detangler and other products in her hair to try and work out some of the knots. The stylist then started trying to get the knots out with a comb, which was causing my daughter pain to the point she was crying. I, at one point, stopped her and asked her to be more gentle and finally told her to just start cutting them out, which resulted in her hair being cut pretty short (shorter than I had hoped), but I was okay with the style and everything. I was just very disappointed that she was so rough with my daughter and made her CRY during a simple hair cut. The plus side was that the stylist was helpful in showing me how to maintain my daughter's curly hair. They were also out of all of the products she was using (which I wanted to buy), so she was nice enough to give me (free of charge) one of the products she was using at her station, which I REALLY appreciated. When we got home and told my husband what happened, he was shocked that her hair-cut caused her pain to the point of making her actually cry. So, all in all, we decided that we won't be taking her back there. Maybe this would be a better place for older kids.
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Public - 2 years ago
reviewed 2 years ago
I visited within the last couple of weeks to inquire about child care for my 13 (almost 14) month old. Overall, the center itself is very nice. It is very clean and up-to-date. There is a good deal of security with video cameras as well as locked doors, key pads, and computer systems to make me feel like my child would be well protected within their doors. However, the front office staff (who were the only people I met during my quick tour) were by far the rudest people I have ever met. This is my first time putting my child in to a day care center, so I was naturally very nervous and had many questions (as any first-time parent would). When I arrived at the center, there was no greeting, no smiling. They looked extremely bothered that I walked in on a Friday at 4:00 (sorry - I work). They threw some papers at me that outlined their program and costs. The costs were on the higher end, but for a good school where our child is happy, my husband and I will pay for that. The director informed me that my child, because of her age, would be placed in the younger toddler room. I thought this was okay, no big deal, until she told me that the children in this room ranged from SEVEN months to seventeen months!! Wow! They have infants in with toddlers, older toddlers. I explained to her that my child has been walking since 9 months, on a sippy cup since 7-8 months, and on table food since 10-11 months. I also told her that my child is a big toddler - approximately 34 inches and nearly 30 pounds at 13 months (I am 5'10" and my husband is 6'5"). Trying to imagine my large toddler running around a room with infants (some who were crawling, some were not, and several toddlers were walking) was just ridiculous. If I had an infant in that room, I would not want them to be in a room with 18 month old children who are running around! The room just did not seem age-appropriate for my child. We had visited another day care center earlier in the week who initially wanted to place my child in the 9-15 month room because of her age, but upon seeing my daughter, they told me that she belonged in the 15-24 month room because of where she is developmentally. So I just did not agree with the placement of my child in this facility. The rudeness and one-word answers from the director just left a very bad taste in my mouth. I couldn't imagine my child being treated or talked to in this manner when I'm not around. The two rooms I looked into (through the windows nonetheless), the teachers looked very tired, no smiling faces, one teacher was being very rushed with a child (grabbed his arm very quickly to pull him to the bathroom) ... they just didn't look happy. Again, trying to imagine my daughter in a room with a person like that is not what I'm looking for. The director showed no interest in being friendly whatsoever. At the end of the day, they are the ones trying to sell their services/products (child care). If they work on their customer service, they would probably have more success. Additionally, the teachers here go through very little training. They do not require them to have degrees, only child experience. Needless to say, we selected another day care facility in the same area (less than 1 mile from this school). I was very disappointed because I had high hopes for this center. The day care we selected requires twice the number of training hours of this once (plus they do their own training every few months during the year) plus a college degree plus child experience. So there are good day care centers out here in San Antonio. Just do your research. I give this one 2 stars because the center itself is very physically nice and very well maintained.
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Public - 4 years ago
reviewed 4 years ago
Beautiful hotel! The interior of the rooms is top-notch, high quality! Laminate wood floors, granite in the bathrooms. The staff are VERY nice. We had to stay here when we were evacuated from our apartment due to a wildfire. With an infant and two puppies in tow, the staff made sure we were comfortable and gave us a discounted rate. Would absolutely stay here again and highly recommend it!
Public - 4 years ago
reviewed 4 years ago