Response from the owner - a month ago
I am very happy that you found the facility, staff, fields and rental guns excellent as this represents the core of our business, as you state: "clearly had great arenas and very reasonable prices... greeted by the very friendly staff, ... we played was great, the guns fired great, the arena was nice, ... Orlando Paintball was not only meeting, but exceeding my expectations". We are proud to be open for over 25 years, and being the largest facility Indoors and Outdoors in Florida, we get a lot of customer traffic. Hence many different people come and play. In extremely rare circumstances which is what you are describing above, we may get some people that don't belong in a place where they interact with others if they have rage problems and become violent and threaten physically. These same people potentially could have the same problem in any theme park involving customer interaction. Our policy is to trespass in these extreme cases. Luckily this is done very very rarely, in fact we have maybe 4 trespasses in the last 25 years only. So as you can see, this is a very rare incidence. If you are right, our staff should have taken action to trespass anyone physically threatening a customer. Thankfully nothing happened to anyone, and from what you said, our staff in the minimum did attempt to diffuse the situation and separate you from the others. However it looks like you ran into some customers that could have been handled better. There maybe some staff re-training for these very special/rare circumstances. Thus we will have a full investigation on this, if possible I would like to ask some more questions to get some more details, my email is info@OrlandoPaintball.com Safety is critical and we in fact have the highest reputation for safety and are a model for the paintball industry. Having said all this, your experience was not representative of a normal customer experience, as I am sure you would have given us a 5 star review, under normal circumstances! I hope you give us another chance, to experience a day of normal play, and with a different set of customers. Thank you for your review!