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Satmetrix

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Presenting UNITE: The 10th Annual Net Promoter(R) Conference, New Orleans, LA, May 2-6, 2016 REDWOOD CITY, CA--(Marketwired - January 28, 2016) - Satmetrix®, the leading global provider of cloud-based solutions for managing and improving customer experience, today announced that registration is open for UNITE: The 10th Annual Net Promoter Conference... Read more: http://www.marketwired.com/press-release/-2092086.htm 
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Satmetrix

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"eBay vs Amazon: Who's Winning?" We analyzed the eCommerce giants' ‪#‎NPS‬ scores over time and here's what we found: https://www.netpromoter.com/ebay-versus-amazon-net-promoter/ 
Satmetrix B2B Net Promoter benchmark data shows surprising trends in shopper loyalty to eBay and Amazon.
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Satmetrix

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"Seven Tips to Keep Your Customer Experience Programme on Track" http://www.mycustomer.com/feature/seven-tips-keep-your-customer-experience-programme-track/175463 …@MyCustomer#CX
The fundamental rules to abide by in the ever-evolving world of CX.
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Satmetrix

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Satmetrix has some exciting news to share on CX Day! This morning, we announced the launch of the new Net Promoter Network. And to celebrate, we're sharing a CX-themed infographic filled with useful facts and figures about the importance of customer experience. 
In honor of CX Day, a blog post announcing the launch of the new Net Promoter Network and featuring a CX-themed infographic.
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Satmetrix

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You never want to lose customers, but sometimes it happens, maybe even through no fault of your own. But a departing customer doesn’t have to leave a detractor if you think about the leaving experience as part of the customer journey. Read: "When the Journey Ends: 3 Tips to Keep the Parting Sweet, Not Sorrowful" https://lnkd.in/bdVYbRP
A post about the end of the customer journey and 3 tips for how not to create detractors during the "off-boarding" process.
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Satmetrix

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By the end of 2016 the majority of interactions handled by contact center agents will be digital and non-voice. Is the Call Center industry ready to face the new digital reality?

Read about it on the Satmetrix blog: "Fulfilling the Digital Prophecy: Contact Centers Face A New Reality" http://blog.satmetrix.com/fulfilling-the-digital-prophecy
By the end of 2016 the majority of interactions handled by contact center agents will be digital and non-voice. Can the industry face the new digital reality?
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Satmetrix

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[PODCAST] On our latest podcast, hear renowned Altimeter Group principal analyst Brian Solis' thoughts on CX as the future of business. Come meet Brian Solis at Unite: The 10th Annual Net Promoter Conference, May 4-5, New Orleans, where he will be on hand to lend his expertise and advice in an intimate, hands-on workshop setting. https://lnkd.in/bcVwvid #CXUnite
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Satmetrix

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Last chance to get 20% on B2B NPS Benchmarks! Use promo code: Know2Grow by 12/31: https://www.netpromoter.com/nps-benchmarks/ 
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Satmetrix

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The NEW Satmetrix B2B Net Promoter Benchmarks accomplish the seemingly impossible: high quality B2B NPS data without the high prices usually associated with market research. They are available online for one more week at 20% off with Promo Code: Know2Grow. Get them here: https://www.netpromoter.com/nps-benchmarks/
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Satmetrix

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Questions about the growing importance of customer experience management (CEM) and overcoming your CX challenges??

Check out the Q&A with Gartner's Software Advice expert, Craig Borowski. Now live on the Satmetrix blog. http://bit.ly/1FfHaNo
A Q&A about CX (customer experience) with Gartner's Software Advice expert and customer service researcher, Craig Borowski.
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Satmetrix

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RagingWire Data Centers implemented NPS2 best practices and drove business growth through improved client experience. Find out how: "Driving Growth through Client Experience Improvements [Case Study]" http://bit.ly/1J0YkfS ‪#‎NPS‬ ‪#‎CX‬
Blog post detailing how RagingWire Data Centers implemented NPS2 best practices and drove business growth through improved client experience.
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Satmetrix

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"Don't be a Dodo - Find Out Where You Stand on the CX Evolutionary Scale" Read all about it on the Satmetrix blog: http://hubs.ly/H011k6s0
Focus on the employee experience to evolve your CX program and take a five question assessment to help determine where your business stands.
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Customer Experience Management Solutions
Introduction
Satmetrix provides Customer Experience Management (CEM) solutions used by companies of all sizes to measure, analyze and act on customer feedback to improve customer retention, loyalty and long-term financial success. We offer the only cloud-based SaaS solutions (Satmetrix Standard, Satmetrix Pro and Satmetrix Enterprise) to fit all size companies and budgets. We also offer SparkScore, our NPS-based social customer solution. Clients include Dell, Experian, TW Telecom and more!

Satmetrix co-created the Net Promoter methodology and also offers the only official Net Promoter certification program available. We also run the official Net Promoter professional community at netpromoter.com.
Contact Information
Contact info
Phone
(650) 227-8300
Address
3 Twin Dolphin Drive Suite 225 Redwood City, CA 94065