Profile cover photo
Profile photo
Satmetrix
Customer Experience Management Solutions
Customer Experience Management Solutions
About
Posts

Post has attachment
Presenting UNITE: The 10th Annual Net Promoter(R) Conference, New Orleans, LA, May 2-6, 2016 REDWOOD CITY, CA--(Marketwired - January 28, 2016) - Satmetrix®, the leading global provider of cloud-based solutions for managing and improving customer experience, today announced that registration is open for UNITE: The 10th Annual Net Promoter Conference... Read more: http://www.marketwired.com/press-release/-2092086.htm 
Photo

Post has attachment
[PODCAST] On our latest podcast, hear renowned Altimeter Group principal analyst Brian Solis' thoughts on CX as the future of business. Come meet Brian Solis at Unite: The 10th Annual Net Promoter Conference, May 4-5, New Orleans, where he will be on hand to lend his expertise and advice in an intimate, hands-on workshop setting. https://lnkd.in/bcVwvid #CXUnite
Photo

Post has attachment
"eBay vs Amazon: Who's Winning?" We analyzed the eCommerce giants' ‪#‎NPS‬ scores over time and here's what we found: https://www.netpromoter.com/ebay-versus-amazon-net-promoter/ 

Post has attachment
Last chance to get 20% on B2B NPS Benchmarks! Use promo code: Know2Grow by 12/31: https://www.netpromoter.com/nps-benchmarks/ 
Photo

Post has attachment
The NEW Satmetrix B2B Net Promoter Benchmarks accomplish the seemingly impossible: high quality B2B NPS data without the high prices usually associated with market research. They are available online for one more week at 20% off with Promo Code: Know2Grow. Get them here: https://www.netpromoter.com/nps-benchmarks/
Photo

Post has attachment

Post has attachment
Satmetrix has some exciting news to share on CX Day! This morning, we announced the launch of the new Net Promoter Network. And to celebrate, we're sharing a CX-themed infographic filled with useful facts and figures about the importance of customer experience. 

Post has attachment
Questions about the growing importance of customer experience management (CEM) and overcoming your CX challenges??

Check out the Q&A with Gartner's Software Advice expert, Craig Borowski. Now live on the Satmetrix blog. http://bit.ly/1FfHaNo

Post has attachment
You never want to lose customers, but sometimes it happens, maybe even through no fault of your own. But a departing customer doesn’t have to leave a detractor if you think about the leaving experience as part of the customer journey. Read: "When the Journey Ends: 3 Tips to Keep the Parting Sweet, Not Sorrowful" https://lnkd.in/bdVYbRP

Post has attachment
RagingWire Data Centers implemented NPS2 best practices and drove business growth through improved client experience. Find out how: "Driving Growth through Client Experience Improvements [Case Study]" http://bit.ly/1J0YkfS ‪#‎NPS‬ ‪#‎CX‬
Wait while more posts are being loaded