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candice cline
Lives in canton, ga
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canton, ga
First off, check in time was 3 and the room wasn't ready for 2 hrs after. they had a credit card on file for the other person occupying the room when they had made the reservation and still asked for my credit card, told me they werent going to use the info just needed it on file, they have a hold on my account, I have went back and forth with the hotel and my bank, all they have to do is fax a paper to my bank the hotel has already been paid for, i called them back to check in to see why the hold is still there a week later. Spoke with Toya, manager. She was very rude, wouldn't let me speak and hung up on me 3 times, I then called the corporate office in which she stated they didn't have and complained to them they are contacting the property management and contacting me back. Worst Hotel experience EVER! and I visit savannah several times a year and most definitely will not be staying there nor recommending them to anyone.
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Quality: GoodFacilities: GoodService: Poor to fair
Public - a year ago
reviewed a year ago
1 review
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