The fact that there was an outage does not bother me. What bothers me how the google.com/appsstatus page was updated. As soon as 2 of my colleagues reported that their email was not working I went to Twitter. It was already blowing up with reports of the "great email outage of 2014". It was about 15 minutes later that Apps Status had the entry, "We're investigating reports of an issue with Gmail. We will provide more information shortly." "Shortly" was an hour later. This lack of transparency may be acceptable for free Gmail, but it falls short for paying customers relying on Gmail to run their businesses. I expect better from one of the largest, best companies on the planet.
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