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Derek Cann
Worked at Photobucket
Attended University of Colorado at Denver
Lives in Denver
56 followers|23,280 views
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Have him in circles
56 people
Scott Brabson's profile photo
Simona Barone's profile photo
ana perez's profile photo
Joshua Hemann's profile photo
Jonah Heideman's profile photo
Matt Palermo's profile photo
Kate Hare's profile photo
Josh Perkins's profile photo
Tyler McCoy's profile photo
Education
  • University of Colorado at Denver
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Male
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Occupation
Marketing
Employment
  • Photobucket
    Marketing
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Denver
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This review is specifically directed toward the customer service representatives. I did not see the optometrist, I went in for just a pair of sunglasses. I was happy with the brands, the location, and the selection considering the store was so small. (cute place) Eyes of the World Optical was the first shop I tried out after moving to Denver and getting insurance at my new job. I asked for help choosing a unique pair of frames to turn into sunglasses. I explained that this was my first pair of prescription sunglasses and I wasn't sure which direction to go. I was switching from aviators which would have been too front heavy w/prescription lenses. The girl working provided very little help. She was uninterested in helping me pick out frames that fit my face. She was VERY interested in up-selling me on lenses. The glasses came in about a week later and they looked TERRIBLE. It looked like I was wearing my little sisters glasses. It was almost comical. A person selling frames should have the foresight to know that this was going to be the case. Everyone has bad days, every business has a bland employee... let's give em another shot. I brought the glasses in to exchange them (policy on receipt states glasses can be exchanged) Guy behind the counter (Brian) was the assistant manager and was unaware of the return policy. He agreed that the glasses looked terrible after a few minutes of trying to convince me that he could 'fix' them without even looking at them or asking what my problem was. I grew frustrated when I discovered that I was going to have to pay a $40 restock fee. (which my insurance actually covers I found out after the fact, something the manager should have known as well) I picked out a very basic pair of Ray Ban frames, and requested to have the same tint in the new glasses that was in the current pair. Great, done. I get to the register and ask them to reconsider the $40 fee. I get the pitch about asking the manager, 'I went to bat for you' typical salesy BS. I said fine, I will pay the fee, but I will not be coming back. He instantly waived the $40 fee. Curious. He suddenly gained power he didn't have moments ago... They were concerned with protecting profits rather than gaining a lifetime customer. The new glasses came into today, the tint is wayyy too light! I look like one of those old school R&B guys that wear the yellow tint glasses that almost highlight their eyes! My insurance calls the company for me, they lied and claimed they warned me that this would be the case, BUT I could come in and pay for upgraded lenses! :) HA! I'm taking these to another local boutique and paying full price out of pocket to have the lenses changed out. Eyes of the world, you have lost a lifetime customer who is willing to pay for a good product due to poor customer service! Oh, and im going to share all of this on my blog and across social media!
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Quality: Poor - FairAppeal: Very GoodService: Poor - Fair
Public - 2 years ago
reviewed 2 years ago
1 review
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