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- - you are missing the point. The point is not what happens in other retail establishments. The point is that Google is trying to compete against Apple, and trying to act like Apple on the way. Apple gives zero credence to where you place your order, whether it is at an Apple Store, the on-line store, or via a retailer: all orders form a FIFO queue, first ones in are processed first. If Google truly wants to be successful competing against Apple, they need to understand why Apple customers are happy, and a big part of that is that Apple, the company, focuses on the end user and not the middle men. If Google does not learn that lesson soon, then they are doomed to fail in the retail business.Jul 19, 2012
- I'm sorry sir, but you talk garbage for several reasons.
1) If Google (and it was probably ASUS) sends stock to Staples in a container, so it lands in Staples' warehouse, Google has no will at which rate Staple releases the stock. People have been getting their stock from Google, just not at the rate that everyone got it spot on time. Maybe Google should have got more initial stock...
2) Apple stores and central warehouse are not FIFO. Apple stores have their buffer stock on hand. Of course they do.
Notwithstanding, that last time I got my iMac from an online store and it went "tits up" on first power on, Apple store wouldn't take it back. It had to be shipped back to Apple.
3) Why the hell you bring Apple to the discussion a the first place. But you do. Well, are you trying to tell me that Apple has always been in stock for all their devices on a launch day for all customers!?
Time to take the blinkers off your eyes and face the real world. All companies make mistakes, nobody is perfect, even your beloved. This is a petty thing that will be tomorrow's "fish& chips wrapper".
We ought to give these guys credit for pulling all the stops and getting the product out so quickly and actually, announce it and have the stock in a record time. Just look at MS, who announce the surface and another 4-5 months will go by.Jul 19, 2012
- +10 (because +1 doesn't cut it)Jul 20, 2012
- +Petr - I am sorry but you are the one that is completely misinformed. On your point #1 - Google/ASUS did not deliver stock to Staples who then delivered it to customers. Au contraire, all orders to Staples, at least through 7/13, were send on to Google for fulfillment. So those ordering from Staples were jumping the line, so to speak.
On your point #2, you are talking of 3 different things:
a) pre-ordered items, as we are talking of with the Nexus 7, are fulfilled by Apple in the standard FIFO queue,regardless of where they were ordered.
b) After release, the retail stores will get stock, but if stock runs out, then all orders again fall into the FIFO queue.
c) We are talking order fulfillment, not repair returns. Apple makes no secret that all returns go back to a central location, and that depends on point of purchase. But we are not talking returns, we are talking order fulfillment.
Onto your point #3. I bring in Apple because Google is trying to emulate Apple with the retail. They have made this known both explicitly and implicitly. So if Google wants to be like Apple then they need to learn to be like Apple. Period. I am merely holding them to the standard they set for themselves, not my standard. And no, Apple does not always fulfill all orders on release day; that is not the point. The point is that Apple fulfills orders on a first come, first served basis. Google fulfilled based on origin of order, which is anti-consumer and pro-retailer. Again, Google has made it clear they want an Apple type experience, and Apple has said 'damn the retailers, customers come first' and that is the mindset Google is missing.
Time for you to understand what Google is trying to do, and how they failed in this case. If they want to be successful, then they need to learn from these mistakes and correct the problems, which is my point.
BTW, for the record, I own 1 Mac, 1 iOS device, and have 6 Android devices.Jul 20, 2012
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