Email msg sent to Sony:
I don't want to have to give up my Playstation or its products. I bought the 60 gig model and please, by all means, look up the history for its use. I am a casual gamer...I don't use my system 'hard'. I have a significant investment in the system in terms of games and hardware.
My system is located in my living room, away from my children, in an open air environment. When it failed the first time, yielding the constant flashing red light, I sent it in for service and willingly paid the fee to have it repaired.
The system sent back to me failed,in the same manner my first system failed, shortly after 90 days. I had to argue tech support to have the system repaired again for free because it was after 90 days. That was ridiculous then. Now my system, after only 6 months, has failed again in the same fashion...Blinking red light.
Now I'm informed that to have my system repaired (see: replaced w/ a refurbished model like last time) I'd have to pay the fee again. Why the hell would I do this given what's happened? Only to have my system fail again after 3 or 6 months? Really?
That's just not acceptable. Despite my investment in games, Sony isn't the only game in town and it seems that you'll force me to spend my dollars elsewhere.
Not only that, given that Sony charged a significant amount of money to have my system repaired in the first place - and sent systems that failed w/in a relatively short time period (3 months and 6 months respectively) I'm left to conclude that the service I paid for is a sham and will therefore, if this problem is not rectified shortly (24-48 hours), be filing a complaint with the Better Business Bureau, but also be personally boycotting all Sony products and spreading the word of my situation through whatever means possible.
Hoping for a different outcome,