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The Cheesecake Factory
American Restaurant$$
Today 11:00 am – 12:00 am
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Pittsford Plaza 3349 Monroe Ave Rochester, NY 14618
3349 Monroe AvenueUSNew YorkRochester14618
$$American Restaurant, Takeout Restaurant
American Restaurant
Takeout Restaurant
Dessert Restaurant
Catering
Today 11:00 am – 12:00 am
Monday 11:30 am – 11:00 pmTuesday 11:30 am – 11:00 pmWednesday 11:30 am – 11:00 pmThursday 11:30 am – 11:00 pmFriday 11:30 am – 12:00 amSaturday 11:00 am – 12:00 amSunday 10:00 am – 10:00 pm
Menu
The Cheesecake Factory offers something for everyone featuring a wide variety of over 200 menu items prepared fresh to order each day, plus over 30 legendary varieties of the Finest Cheesecake.
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Review Summary
3.6
48 reviews
5 star
17 reviews
4 star
14 reviews
3 star
5 reviews
2 star
4 reviews
1 star
8 reviews
American chain restaurant offering sizable portions from a vast menu including signature cheesecake- Google
"We had avocado eggrolls as an appetizer because it sounded different."
"We started off with Crispy Crab Wontons."
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All reviews
Victoria Burch's profile photo
Victoria Burch
3 months ago
I was here for my 21st birthday dinner with my boyfriend. Everything was amazing by far. The stuffed mushrooms were awesome and even my first drink was amazing. I didn't know what to order and the waiter was very kind to help me pick something out for my first legal drink. My boyfriend and I both left there unable to fit any more food into our stomach. Everything was so good that was until I got home. I re headed my food from the night before and I was eating it and I found pieces of paper in my food. While this not being the worst thing I could have found it still should not have been in my food.
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Scott Kalb
3 months ago
Outstanding! From top to bottom a great experience. The decor, food and service as well as the atmosphere was top notch.
Shubham Sharma's profile photo
Shubham Sharma
9 months ago
Absolutely no need for any good word. This place is just awesome! From cheese cakes to spicy dinner menu, everything is mouth watering!
Marsha Wright
a year ago
I took my daughter and son-in-law out for his birthday. We arrived about 5:45pm on a Friday night. There was only one group of over 5 waiting for a table, so we were seated right away. Our waitress, Antonea, was wonderful - very attentive, knowledgeable about the menu, and helpful. We started off with Crispy Crab Wontons. The sauce was a little vinegary and when we commented Antonea went back and brought another helping that was better mixed - and better tasting. The wontons were very tasty with the new sauce. For entree my daughter had the Farfalle Pasta and Chicken, her husband had the Gumbo and I had the combo of Shrimp Scampi and Steak Diane. All three entrees were served hot, timely, and were delicious, with good amount for take home! We each had cheesecake - one white chocolate/raspberry, one Reese's, and one white chocolate with caramel & macadamias. Again, excellent and leftovers! My daughter had a Pina Colada with dinner, which she said was very good. With my cheesecake I had the best Caramel Royal Macchiato I have had in a long time! We never felt rushed, Antonea was wonderful, and, other than it being rather loud, we had a great time. The prices were reasonable - I had checked the menu on-line beforehand so there were no surprises. We will certainly return for the next special occasion.
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Chris Hamelinck
2 months ago
The food was very good and wait staff was very friendly. Would come here again.
Fritz Koehler
8 months ago
My wife and I went to The Cheesecake Factory in Pittsford this past Sunday evening since it was one of her favorite places for dinner. Once we finally got a table (which they were wiping down and setting as we were seated) our waiter came over to ask if we wanted drinks and immediately I sensed attitude. He was curt and somewhat rude from that point forward, acted like he was mad about something and was taking it out on the customers. I ordered the VERY Spicy Chicken and Cashews with brown rice, which wasn’t spicy at all. But it tasted pretty good – that is until I moved a piece of chicken to cut it into smaller pieces and a medium sized insect crawled out from underneath and up to the edge of the plate. So, how many of those did I eat before I found this one? I’m seriously questioning the sanitary conditions in the kitchen or serving areas and it might be time for a surprise visit from the Monroe County Health Dept. I won’t be eating here ever again, it was really gross and the service was intolerable. There are plenty of places in the area where the staff welcomes their customers and I don’t have to worry about what I’m really eating. Cheesy Eddie’s cheesecake is far superior anyway.
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Jim G
a year ago
Cheesecake Factory is one of my favorite restaurants in Rochester. I have never had a bad meal there in the past several years. I always order Chicken Madera which never disappoints. My only issue is that I am gluten free. They make that dish perfectly (gluten free) which is why I always order the same thing. If and when I ask about making other dishes gluten free I get attitude. The server has to go to the kitchen and ask which is a pain for them. They go into "safe mode" with silly recommendations that make me feel like they can't deal with it. I know when a restaurant is unprepared and Cheesecake Factory does not want to bother. Anyone with Celiac disease must be careful or we face a disgusting and painful result. I understand that restaurants are nervous about GF but today almost every top restaurant will cater to us in some way. Cheesecake Factory definitely is bothered. I still love their Chicken Madera although. It keeps me coming back. The solution that other restaurants follow is to designate which entrees are gluten free or can be prepared as such with a GF designation. PF Chang's displays their GF selections in a separate section for easy view. Is that so hard? Don't get me wrong. Yes, I am frustrated at their attitude on GF, however I applaud Cheesecake Factory as a fine eatery with an incredible menu. I hope that someday I can try their other wonderful selections! I believe it is coming.
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Ronnie Minicucci
2 years ago
This place has gone downhill! The timing of courses is off every time. Your entree gets cold by the time you finish your appetizer because they bring them so close together. Meals are sloppy and of low quality. You have to hunt someone down if you need another beverage, including managers, it seems noone wants to look you in the eye or be bothered. Lastly, the way they seat the 2 tops SO close together is ridiculous. You can barely talk to the person you are with (across from you) because the person at the next table is closer to you than they are!
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