I'm afraid this is par for the course. Facebook isn't interested in your "feedback". They're not even interested in your problems with the service. If they were
, there'd be a way to contact them about issues encountered on the site. There's not
. You cannot email anyone for support at Facebook, and you cannot call anyone for support at Facebook.
I was impersonated in December by someone who had at least the minimal cleverness to block me from the bogus profile he created, making it impossible for me to "report" it to Facebook. I ended up driving 90 minutes, from Santa Cruz to Palo Alto, in order to go the Facebook headquarters in person. When I got there, I was given a minimal form ("What's your user name? What's your issue?") by a receptionist, and told to shove off once I'd filled it out. "Can I speak to someone?" "No." "Is there any way I can make an appointment
to speak to someone?" "No." "Why don't you folks have anyone reading the standard
email addresses, like webmaster, info, postmaster or abuse?" "We're Facebook, we have 750 million users." "So, is there any way I can follow up on this with you?" "No."
I'd be very interested in having +Naomi Gleit
tell me all about what a "Vice President for Feedback" actually does
at Facebook when there's no way to contact
her to provide
feedback. Sounds like a pretty cushy job to me, it can't involve much work.