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Charter Communications
Cable Company
Today 8AM–6PM
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270 Bridge St San Luis Obispo, CA 93401
270 Bridge StreetUSCaliforniaSan Luis Obispo93401
(888) 438-2427charter.com
Cable Company, Telecommunications Service Provider
Cable Company
Telecommunications Service Provider
Internet Service Provider
Today 8AM–6PM
Monday 8AM–6PMTuesday 8AM–6PMWednesday 8AM–6PMThursday 8AM–6PMFriday 8AM–6PMSaturday 9AM–5PMSunday Closed
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Review Summary
1.3
69 reviews
5 star
1 review
4 star
2 reviews
3 star
No reviews
2 star
10 reviews
1 star
56 reviews
"Worst customer service of any cable provider we've had."
"Charter is by far the worst company on the face of the planet."
"Charter internet isn't great, but that's not why I'm writing this review."
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Nick Verbos's profile photo
Nick Verbos
a month ago
Service cuts out way more than it should and customer service is terrible. They will charge you ridiculous unnecessary fees and constantly call you and send you junk mail to try to get you to upgrade. The only redeeming quality is that the internet speeds are decent when it works.
Dr Robert Thielscher
7 months ago
Charter is by far the worst company on the face of the planet. Their customer service is atrocious. They have to teach these people to be the least help possible and to act completely oblivious. They borderline harass and then when you speak to someone they are fresh off a lobotomy line. I rarely take the time to write a review but this company makes me so furious I needed to vent. The problem is some how they have managed to keep all competition out so there is no where to go, so, stuck with mediocrity.
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Tatsuko Radke
7 months ago
We went in to turn in the one year free use cable box and got another unit to start paying for the second set. Jeremy helped us and set us up with the unit in timely and professional manner. We were very pleased with his service.
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Josh Berger
7 months ago
I just thought I would leave a review higher than the 1.2 avg. I'm signing up with Charter for internet tomorrow, so I guess I can't wait to have crap service! If it's good I'll raise the stars. You would think they would do something about it. Good job Charter, by far the lowest stars I've ever seen!
Anson Thurston's profile photo
Anson Thurston
2 months ago
Their service reps are more than aware that you have no other option for high speed internet in this area. Also notorious for leasing faulty modems. Some areas are given 50% agreed upon services for "maintance".
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Mike Damazo
5 months ago
Don't set up your bill pay with their online service. It will clearly state you made a payment even their automated one will say it, but only to find out your payment didn't go through. Oh, also they will let you know after the charge and is in no way helpful to the situation. Charter Communications simply lacks clear direction customer connection.
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Kevin Thompson
7 months ago
There would always be a random fee on our bill. They would kindly remove it after 2-3 hours of call center bullshit. Always saying it was a mistake.... Sure. If it was under 10$ we wouldn't bother but it was over 40$ multiple occasions. We lasted a few months before deciding to live without internet.
J Cal
5 months ago
Worst provider ever. Picture aways freezes up or pixel lag. Lots of audio and video interfere. When you customer service the never admit any issues. For 133.00 dollars a month I am switching to one of the dish providers.

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