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Verified local business
Charter Communications
Cable Company
Today 8AM–6PM
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Map of the business location
270 Bridge St San Luis Obispo, CA 93401
270 Bridge StreetUSCaliforniaSan Luis Obispo93401
Cable Company, Telecommunications Service Provider
Cable Company
Telecommunications Service Provider
Internet Service Provider
Today 8AM–6PM
Thursday 8AM–6PMFriday 8AM–6PMSaturday 9AM–5PMSunday ClosedMonday 8AM–6PMTuesday 8AM–6PMWednesday 8AM–6PM
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Review Summary
70 reviews
5 star
1 review
4 star
2 reviews
3 star
No reviews
2 star
10 reviews
1 star
57 reviews
"Worst customer service of any cable provider we've had."
"Picture aways freezes up or pixel lag."
"Their customer service is atrocious."
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Nick Verbos's profile photo
Nick Verbos
4 months ago
Service cuts out way more than it should and customer service is terrible. They will charge you ridiculous unnecessary fees and constantly call you and send you junk mail to try to get you to upgrade. The only redeeming quality is that the internet speeds are decent when it works.
Dr Robert Thielscher's profile photo
Dr Robert Thielscher
10 months ago
Charter is by far the worst company on the face of the planet. Their customer service is atrocious. They have to teach these people to be the least help possible and to act completely oblivious. They borderline harass and then when you speak to someone they are fresh off a lobotomy line. I rarely take the time to write a review but this company makes me so furious I needed to vent. The problem is some how they have managed to keep all competition out so there is no where to go, so, stuck with mediocrity.
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Mike Damazo
8 months ago
Don't set up your bill pay with their online service. It will clearly state you made a payment even their automated one will say it, but only to find out your payment didn't go through. Oh, also they will let you know after the charge and is in no way helpful to the situation. Charter Communications simply lacks clear direction customer connection.
Josh Berger's profile photo
Josh Berger
10 months ago
I just thought I would leave a review higher than the 1.2 avg. I'm signing up with Charter for internet tomorrow, so I guess I can't wait to have crap service! If it's good I'll raise the stars. You would think they would do something about it. Good job Charter, by far the lowest stars I've ever seen!
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Anson Thurston
5 months ago
Their service reps are more than aware that you have no other option for high speed internet in this area. Also notorious for leasing faulty modems. Some areas are given 50% agreed upon services for "maintance".
Tatsuko Radke's profile photo
Tatsuko Radke
10 months ago
We went in to turn in the one year free use cable box and got another unit to start paying for the second set. Jeremy helped us and set us up with the unit in timely and professional manner. We were very pleased with his service.
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Kevin Thompson
10 months ago
There would always be a random fee on our bill. They would kindly remove it after 2-3 hours of call center bullshit. Always saying it was a mistake.... Sure. If it was under 10$ we wouldn't bother but it was over 40$ multiple occasions. We lasted a few months before deciding to live without internet.
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rich a
a year ago
moved my phone to ooma and the next bill comes for internet only and guess what the internet bill went up to the old price of phone and internet. Tried to call the 800 # on the bill and my phone wont go through, I've been blackballed ,,,,,so guess i'll call from another # and cancel internet too.


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