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Verified local business
Charter Communications
Cable Company
Today Closed
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270 Bridge St San Luis Obispo, CA 93401
270 Bridge StreetUSCaliforniaSan Luis Obispo93401
Cable Company, Telecommunications Service Provider
Cable Company
Telecommunications Service Provider
Internet Service Provider
Today Closed
Monday 8:00 am – 6:00 pmTuesday 8:00 am – 6:00 pmWednesday 8:00 am – 6:00 pmThursday 8:00 am – 6:00 pmFriday 8:00 am – 6:00 pmSaturday 8:00 am – 5:00 pmSunday Closed
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Review Summary
58 reviews
5 star
No reviews
4 star
2 reviews
3 star
No reviews
2 star
8 reviews
1 star
48 reviews
"Worst customer service of any cable provider we've had."
7 reviewers
"You want internet and cable there are other free ways you can."
"Their digital cable is over priced and their HD channel offering is pathetic."
2 reviewers
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All reviews
rich a
3 months ago
moved my phone to ooma and the next bill comes for internet only and guess what the internet bill went up to the old price of phone and internet. Tried to call the 800 # on the bill and my phone wont go through, I've been blackballed ,,,,,so guess i'll call from another # and cancel internet too.
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Josi B
5 months ago
Charter internet isn't great, but that's not why I'm writing this review. Yesterday I had to go into the actual physical Charter building to drop off an unneeded router. It was hands down the most surreal experience of my life. My roommate and I both left the building trying to pinpoint the eerie feeling haunting us after our encounter. It was so weird that I'm surprised there aren't any other reviews about this. So the Charter office in SLO is at the very end of Bridge street, a weird little road. On the way to the office you leave the comfort of Higuera and enter what seems like a different town. You drive past a lot of abandoned trailers and construction zones and think "The Charter office is out here? This can't be right?" But you can't miss it. At the very end of Bridge Street is this monstrous, angular red building that looks like a giant child's Lincoln Logs experiment gone wrong. So we park in front of the red architectural anomaly and go inside, dim lighting revealing a reception area so small it leaves the mind to wonder what the rest of the enormous building holds. Two employees sat at the front desk, busy at their computers. "Hello!" I said. I was met with no answer and stood in uncomfortable silence until my roommate approached the counter and set down our unwanted router. This finally warranted a "can I help you" from the woman working at the front desk. To her credit she did help us in an expedient if frigid manner. We were out of there in 30 seconds, leaving the miserable employees to their dimly lit hell. I don't think it's possible to convey how truly surreal this whole experience was, and I can't put my finger on why it was so weird. All I know is that it happened over 24 hours ago and I can't stop thinking about it, and that if you live in SLO and want to enter the Twilight Zone, there seems to be a portal at the end of Bridge street.
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David Georgi
3 weeks ago
When I call for service, I get the most annoying robot who asks for my home phone number, which is OK, but then asks for my 16 digit account number. That's from a robot! Who ought to know.
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Kevin Andersen
11 months ago
My roommates and I decided to get the bundled package that included cable and internet. For one, the monthly bill was way too expensive for what little we got as far as channels; I got way more out of Comcast when I was going to school in the Bay Area, and paid less than this garbage (a.k.a Charter). But, sadly, Charter is the only thing available for us in SLO. The total bill was $128/month so the share for each of us was about $42. Eventually we just said, "F*ck it" and got rid of the cable since we only got basic, and I mean BASIC, channels. They guarantee 30/mbps download speed for the internet, but it's more like 6/mbps (not an exaggeration). Streaming Netflix and youtube videos is painful. Might as well just revert back to dial-up internet.
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Mike Sullivan
4 months ago
You MOTHERFUCCCKERS make us get this fucccking box an so far about half the time the fucccken thing on any chanel but the mexican ones says off the air, what kind of bullssshit is this,I know that when the bill gets here, I wont get credit for all the days I missed !
Deborah Van Til
6 months ago
Charter sucks. Due to the monopoly that they have in SLO county we have no option. In the course of eleven years with Charter we have experienced 1) Countless outages that result in no internet, phone or tv for days on end. They're always "working on it" 2) Internet off and on for about five years 3) Phone service awful for about five years as well, nobody could hear me when I answered the phone or tried to call somebody 4) We have been through approximately 25 DVR boxes. Three this month in one room alone. BEWARE: When Charter brings you a new DVR, it isn't new at all, just repackaged. More than one tech has told me that. The last box lasted one day. They do credit a quarter a day for the inconvenience. Of course this does not cover the hours on hold waiting for a "service representative" or time missed from work while waiting for the 4-6 time slot given. If you have other options, do NOT go with Charter. P.s. 45 minutes and counting on hold trying to get another DVR replaced.
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Benjamin Howe
3 months ago
You can buy your service whenever, to get it set up is a total guessing game, I made an appointment for between five and seven pm and when the installer showed up to my house they said it was too dark outside (6:20 in December) I rescheduled and they just didn't show up to the next appointnent, don't think you can just call them up and get something done over The phone either its just a waste of time, just be ready to pay for internet you can't use for at least a week if you go through them
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Craig Hoeschen
11 months ago
I feel compelled to buck the common opinion here. We've had Charter for several years now for just phone and internet (we've long since cut the cord to any TV providers and watch programs via Hulu and Netflix and MLB through Apple TV). The package has always seemed like a decent deal, and the internet has been speedy fast. About a month ago we noticed a serious decline in our download speeds -- like down from close to 20 Mbps to 2.5 Mbps. Thought for awhile it was maybe an aberration, but when it continued I finally contacted Charter the other night. The tech on the phone explained that they've been upgrading their systems to accommodate even faster connection speeds where available, and that our modem was pretty old and probably couldn't handle the capacity and the way that the data is now being delivered. Said I could go into our local business office and pick up a new modem, and that it would solve the problem. I did and it did. I was in and out of the office with the new modem in about 3 minutes. Hooked it up that evening, called in to get it activated, spoke with a very pleasant, competent young woman who talked me through the set up and answered my questions, and I'm up and running at over 20 Mbps. Would have given them a 5-star, but that I think they should have communicated the system upgrade and potential modem incompatibilities to me before my service started to degrade. But I'm happy enough with the end result that I'll forgive them that mis-step.
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