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Verified local business
Charter Communications
Cable Company
Today 9:00 AM – 5:00 PM
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270 Bridge St San Luis Obispo, CA 93401
270 Bridge StreetUSCaliforniaSan Luis Obispo93401
Cable Company, Telecommunications Service Provider
Cable Company
Telecommunications Service Provider
Internet Service Provider
Today 9:00 AM – 5:00 PM
Saturday 9:00 AM – 5:00 PMSunday ClosedMonday 8:00 AM – 6:00 PMTuesday 8:00 AM – 6:00 PMWednesday 8:00 AM – 6:00 PMThursday 8:00 AM – 6:00 PMFriday 8:00 AM – 6:00 PM
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Review Summary
69 reviews
5 star
1 review
4 star
2 reviews
3 star
No reviews
2 star
9 reviews
1 star
57 reviews
"Worst customer service of any cable provider we've had."
"Charter internet isn't great, but that's not why I'm writing this review."
"The interface is terrible - makes me want to punch my tv after using directv."
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Anson Thurston's profile photo
Anson Thurston
in the last week
Their service reps are more than aware that you have no other option for high speed internet in this area. Also notorious for leasing faulty modems. Some areas are given 50% agreed upon services for "maintance".
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Mike Damazo
3 months ago
Don't set up your bill pay with their online service. It will clearly state you made a payment even their automated one will say it, but only to find out your payment didn't go through. Oh, also they will let you know after the charge and is in no way helpful to the situation. Charter Communications simply lacks clear direction customer connection.
Kevin Thompson's profile photo
Kevin Thompson
5 months ago
There would always be a random fee on our bill. They would kindly remove it after 2-3 hours of call center bullshit. Always saying it was a mistake.... Sure. If it was under 10$ we wouldn't bother but it was over 40$ multiple occasions. We lasted a few months before deciding to live without internet.
J Cal
3 months ago
Worst provider ever. Picture aways freezes up or pixel lag. Lots of audio and video interfere. When you customer service the never admit any issues. For 133.00 dollars a month I am switching to one of the dish providers.
Dr Robert Thielscher
4 months ago
Charter is by far the worst company on the face of the planet. Their customer service is atrocious. They have to teach these people to be the least help possible and to act completely oblivious. They borderline harass and then when you speak to someone they are fresh off a lobotomy line. I rarely take the time to write a review but this company makes me so furious I needed to vent. The problem is some how they have managed to keep all competition out so there is no where to go, so, stuck with mediocrity.
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Tatsuko Radke
4 months ago
We went in to turn in the one year free use cable box and got another unit to start paying for the second set. Jeremy helped us and set us up with the unit in timely and professional manner. We were very pleased with his service.
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Josh Berger
5 months ago
I just thought I would leave a review higher than the 1.2 avg. I'm signing up with Charter for internet tomorrow, so I guess I can't wait to have crap service! If it's good I'll raise the stars. You would think they would do something about it. Good job Charter, by far the lowest stars I've ever seen!
rich a
11 months ago
moved my phone to ooma and the next bill comes for internet only and guess what the internet bill went up to the old price of phone and internet. Tried to call the 800 # on the bill and my phone wont go through, I've been blackballed ,,,,,so guess i'll call from another # and cancel internet too.


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