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Tema Frank
1,208 followers -
Helping you profit in the digital era, with great customer experiences, online and off.
Helping you profit in the digital era, with great customer experiences, online and off.

1,208 followers
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Wondering what customer experience or customer service podcasts to listen to? Here's a good place to start!
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Part 2 of my interview with Matt Dixon (co-author of The Challenger Sale)
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Great article on the reality vs hype of AI and Machine learning in the world of marketing. By Scott Brinker
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Surprise, surprise: People don't want new gadgets as much as they want improvements to the tech they already use. #technology #usability
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A More Realistic List of Top Marketing Predictions for 2018 #marketing
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I'm sick of reading the same old marketing predictions lists on every blog or website. Here's what I believe is a more realistic list. #marketing #predictions #2018
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Interesting to learn about the City of Edmonton's community engagement panel. (The Edmonton Insight Community.) This podcast episode and blog post have tips for building such a panel.
#government #citizens #yeg #research
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It's not too late to get a customized version of PeopleShock as a holiday gift for your clients. Order before Nov 30!
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This was a hard talk to deliver (and I didn't get the timing exactly perfect), but the audience seemed to value the message.

As more and more is done by robots, you've got to ensure you treat your human staff great, and not tolerate bad bosses.
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