Classic Blind Ltd
Window Treatment Store
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2801 Brasher Ln # 100 Bedford, TX 76021
2801 Brasher Lane # 100USTexasBedford76021
Window Treatment Store
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Monica Velarde
2 years ago
Even after all the business our company has given Classic Blinds - they refuse to accept they have made a mistake. Especially their office manager Charlotte, which definitely needs to be sent to customer service trainings. An order was sent to us twice by their office staff not being all on one page. When we called to notify them of their mistake, Candace, let us know it was fine and she would be setting up FED Ex to come pick up the second order. The following day, we received a call from Charlotte to let me know it was our mistake and we had to pay for the extra blinds sent to us. I tried to discuss with her the sitaution and she didn't budge, continued interrupting. Refuses to take back the blinds, to pay for the pick up and most of all refuses to admit they F...ed up! An email has been sent out to all our propeties notifying that eff today no one is to order from Classic Blinds at all! This company really needs to invest on sending their representatives, including Charlotte, to customer service classes, becasue this is one thing they do not know of.
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