Profile cover photo
Profile photo
Hudson Software Corporation
10 followers -
Your choice for outsourcing Technical Support
Your choice for outsourcing Technical Support

10 followers
About
Posts

Post has attachment
When looking for guidance on how to set up your chat channel, it is vital to remember your goals. Many of the best practices and common recommendations for sales and customer service related chat lines will need some tweaking before they can be applied to your technical support operations.  In this segment of our series on success with multi-channel support, we will consider how best to make use of chat support.

https://www.hudsonsoft.com/success-with-chat-support/

Post has attachment
Happy July 4th! We hope everyone celebrating has a safe and enjoyable weekend.
Photo

Post has attachment
The number one question when thinking about outsourcing: “How will I know what is going on?” The answer: Trust, but verify

Post has attachment
Time to Resolution: an important statistic in the tech support world that is easily subject to abuse and misuse.

Post has attachment
What does outsourcing really mean for your business?  Outsourcing is a relatively simple idea, but one that can often seem divisive. This is frequently due to confusion and disagreement surrounding the very definition of outsourcing.

Post has attachment

Post has attachment
Tiered software support, the way most call centers do it, works very poorly. http://goo.gl/MGupW5  

Post has attachment
Do you think of tech support as a commodity? If so, you could be making a costly mistake.

Post has attachment

Post has attachment
Wait while more posts are being loaded