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Susan Spann
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Author of CLAWS OF THE CAT (St. Martin's / Minotaur, July 2013) the debut novel in the Shinobi mystery series.
Basic Information
Attorney/mystery author
Two days ago, our HVAC system came on for the first time this spring/summer season--and promptly died. We couldn't find the problem, so we called Bonney--at 9pm on a Saturday night. Bonney called us back at 8am on Sunday morning (and apologized for the early call even though our message said it was ok!) and had a technician at the house by 11. Barry looked at the system and told my husband the problem was PROBABLY a horribly outdated outlet, which had blown out. He asked if my husband knew how to replace an outlet, and since he did, recommended that we replace it because he would have to charge us much more for Bonney to do it. He then promised to come back 24 hours later to make sure (a) the outlet was installed correctly and (b) that the system was really fixed (if changing the outlet fixed it). My husband changed out the outlet in 5 minutes. The system works perfectly. Barry came back, and didn't charge us anything at all, even for the visit (since we are BAM plan members and the inspection was free in May for BAM members). Getting on the BAM plan and using Bonney has been a great experience for us, and we are 100% satisfied with Bonney. We call them first, always, and stories like this are why.
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Public - a year ago
reviewed a year ago
We've seen Dr. Boyd for several years now - my husband, my son, and I all use him as our primary dentist. He's one of the best dentists I've ever been to, on every possible level. The quality of care is superb, his prices are more than reasonable, and he goes out of his way to make patients comfortable and informed about the various options for care. I recommend him highly.
Public - 2 years ago
reviewed 2 years ago
3 reviews
Jason and Dustin came out to fix a clogged toilet at our house this afternoon. They solved the problem quickly and knowledgeably. I recognized Dustin when they came to the door because he was one of the Bonney guys who installed our new sewer line 6 months ago. I was really glad to see him because he did such a great job on the sewer. Bonney is the best plumbing company around. I'll definitely be hiring them again.
Public - 3 years ago
reviewed 3 years ago