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Freshdesk
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Freshdesk for iOS: Everything you love about Freshdesk, pocket-sized.
Because supporting customers isn't just a 9 to 5 job, anymore.
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Over the years, support has evolved a lot. Companies are no longer satisfied with just helping customers. Pro-active methods of support are being developed to ensure that answers are available to questions which customers haven’t asked yet. Accordingly, the means to measure success in a support centre have also changed. Satisfaction reports aren’t the only benchmarks used anymore. More metrics are used to track the state of support than NASA does to track a rocket. However, there is one metric that solves everybody’s problem. One metric, in short, to rule them all.
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Even if it’s just a notification, it’s not okay for your subject line to read “Notification: The Event that you knew was going to occur has occurred.” or for your email to be bland and boring. Here are five ways in which you can personalize your email notifications:
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Because we know that making customers happy isn’t just a 9-to-5 job anymore.
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"If you looked at how different organizations handled their #CustServ, companies fall into 4 distinct strata" http://buff.ly/1blVLnP
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Thiago Oliveira do Carmo's profile photo
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Preciso que entrem em contato comigo através do e-mail Carmolit@gmail.com
Estou tendo alguns problemas com o suporte de vocês. Sobre uma pessoa em especial. Ela não entende o que solicito e estamos entrando em um conflito muito grande. Obrigado!
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Have them in circles
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Freshdesk

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It might have slipped past your radar, but we recently moved Freshfone out of beta. Which means not only did all of our customers gain access to Freshfone, but our support team also made the switch from physical phones to a call center on the clouds. And this is how it has (already) revolutionized our support process.
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We've published a review of Freshfone as well! Nice Job Freshdesk, we loved it! http://foliovision.com/2014/03/freshdesk-freshfone-service
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A few weeks back, we revamped our support portal. It took us a ton of iterations and lots of discarded ideas before we found the perfect fit. But the journey turned out to be pretty illuminating too. In our research, we found loads of portals that we loved, whose ideas ended up either directly or indirectly inspiring our current theme. So, we put together some of our favorites, made by our very own customers, into a list for you to enjoy.
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TechDust's profile photoJames Mulvaney's profile photo
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“Good” is hardly enough — businesses must be doing everything they can to get that “Wow.” #CustServ http://buff.ly/1dV2wkN via Harvard Biz Review
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Hye:
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Have them in circles
696 people
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News, tips & views from your social help desk, Freshdesk!
Introduction
Freshdesk is an online help desk software that integrates traditional support channels such as Email, phone, chat and the web with new social channels such as Twitter and Facebook. Freshdesk also includes a knowledge base, a self-service portal for end users and a community platform.