Horrible experience. As a student I informed RiverEdge what was my insurance policies limit prior to going for a toot extraction. I even avoided having a cavity filled at that time as being a student I did not have the money to pay for anything outside of what my insurance would cover. RiverEdge assured and reassured me that they would not go over what my insurance policy would cover.
And guess what? 8 months after receiving treatment, the following calendar year I start receiving $50 bills from RiverEdge for a "complicated tooth extraction". I was intending on returning for all my dental needs, as the staff were friendly, however this type of conduct is completely unacceptable. NOT once did RiverEdge try and contact me by phone, and the fact they send you mail 8 months afterwards looking for money is appalling.
They did the same thing with a family friend, and one of my family members. I even tried contacting them but never received a return call, instead the report $50 to a collection agency. Well, guess what RiverEdge…Keswick is a small town and word travels fast. I'll be sure to share this story with everyone I know, and NOT recommend RiverEdge to anyone. It's unfortunate, because $50 easily could've been settled had you contacted me by phone . Instead you go after a student almost a year after visiting your establishment and report them to a collection? over $50… Way to loose what would've been a lifetime client, and a far more lucrative amount than $50.
It's unfortunate because I finally found a place that appeared to have good service. Clearly it's just about every penny in the end.