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King Kong
Lives in 10 Downing Street, London SW1, United Kingdom
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King Kong

G+ General Help  - 
 
 
My Google+ Photos seen on Phone is different from that seen on Web

My Samsung Note II phone died and I have just replaced it with a new Asus ZenFone 2.

The Google Photos app on my Lollipop ZenFone2 phone says "Auto Backup up to date 5,953 photos", and it shows all the photos in my Gallery app, and also all the old photos backed up from my Samsung phone.

plus.google.com on my PC under All Photos also says 5,953 photos.  However, I can see only photos taken from the ZenFone's camera.  Missing are WhatsApp photos and screenshots in the ZenFone's Gallery app.  Thinking it could be a synchronization delay, I waited for a couple of days but it's still the same.  (Anyway, photos taken by the phone camera can be seen from plus.google.com almost immediately if my phone is on wifi.)

What could be wrong?  Are my other Gallery pictures really safely transferred to the cloud?

If it is of any help, on my ZenFone I have configured the camera pictures to be stored on an external microSD card.
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Peggy K
 
Hi +King Kong this looks like a duplicate question: https://plus.google.com/104283334215951599695/posts/NnptXebyk28
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King Kong

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10 Downing Street, London SW1
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King Kong

G+ Questions - Mobile  - 
 
My Google+ Photos seen on Phone is different from that seen on Web

My Samsung Note II phone died and I have just replaced it with a new Asus ZenFone 2.

The Google Photos app on my Lollipop ZenFone2 phone says "Auto Backup up to date 5,953 photos", and it shows all the photos in my Gallery app, and also all the old photos backed up from my Samsung phone.

plus.google.com on my PC under All Photos also says 5,953 photos.  However, I can see only photos taken from the ZenFone's camera.  Missing are WhatsApp photos and screenshots in the ZenFone's Gallery app.

What could be wrong?

If it is of any help, on my ZenFone I have configured the camera pictures to be stored on an external microSD card.
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King Kong's profile photoPeggy K's profile photo
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Peggy K
 
Send Feedback through the app to let Google+ know you find that confusing. You can do that by tapping the menu icon in the upper right corner and selecting Help & Feedback
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