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Claudia Lutz
Attends University of Illinois at Urbana-Champaign
Lived in St. Louis, MO
93 followers|85,927 views


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I'm doing science and I'm still alive.
  • University of Illinois at Urbana-Champaign
    Neuroscience, 2006 - present
  • Cornell University
    Biology, 2002 - 2006
  • Iowa City West High School
    1998 - 2002
Basic Information
Science writer at the University of Illinois
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
St. Louis, MO - Iowa City, IA - Ithaca, NY - Pittsburgh, PA - Champaign, IL
After some moderately negative experiences with this location (fuel gauge level in the rental truck not matching what they claimed as the starting amount, for example), I gave them another try this past weekend. I rented a truck 8 hours to use in town, and returned in plenty of time with the fuel gauge at the level I had received it. I had driven less than 10 miles in total. I received an email receipt charging me, in addition to the standard rental charges, over $50 in "fuel charges" plus a $30 service fee. The receipt, although it indicated that I had driven less than 10 miles, claimed that I had used over 10 gallons of gas. This was either an incredibly careless error or a malicious act on the part of the employees of the Champaign U-Haul location. I disputed the charges successfully with U-Haul customer service at the national level, but it has taken several stressful phone calls, and I'm still waiting for the charges to actually be removed. I may consider using U-Haul again in the future if there is no other convenient option, but I will certainly never be a customer at the University Ave. location again. If you do, I'd recommend taking pictures of the fuel gauge with the time/odometer included, saving all your gas receipts, etc. to protect yourself.
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Public - 2 years ago
reviewed 2 years ago
1 review