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iStorage Akron
Self-Storage Facility
Today 9AM–6PM
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4353 Oregon Pike Ephrata, PA 17522
4353 Oregon PikeUSPennsylvaniaEphrata17522
(717) 859-3434istorage.com
Self-Storage Facility, B to B Companies
Self-Storage Facility
B to B Companies
Business Service
Storage Facility
Today 9AM–6PM
Thursday 9AM–6PMFriday 9AM–6PMSaturday 9AM–5PMSunday ClosedMonday 9AM–6PMTuesday 9AM–6PMWednesday 9AM–6PM
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Review Summary
4.7
17 reviews
5 star
16 reviews
4 star
No reviews
3 star
No reviews
2 star
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1 star
1 review
"Best prices I found for the area."
"It is a safe secured facility, very clean and pricing was very good."
"I highly recommend this as a storage facility to use."
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Joseph Crockett's profile photo
Joseph Crockett
2 weeks ago
Moved here from Arizona two years ago and had to place many of our household items into storage until we eventually found a home. Tom and other members of this facility were always more then helpful, professional and courteous. We had to also rent a second unit for our Harley Davidson. Although we had no garage at the time it was always convenient to leave my truck and get on my Harley and ride. It is a safe secured facility, very clean and pricing was very good. To Tom and the gang, thanks for all of your help over the past two years. You made our experience much more tolerable until we found a home and settled here in Pennsylvania.
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Rich Berkheimer's profile photo
Rich Berkheimer
5 months ago
Awful-.No Accountability We rented a unit and were told that we HAD to rent by the same day we called, which was Saturday, or we'd lose the discount. So we ran down there to rent it. It has a gate which is active and closed during the facilities non office hours. There was some question as to whether the key code we were given would work or not. The person compiling the application wasn't sure which computer to use, if the computer would work, or even if the printer would work. We paid for the unit and were told by the manager he wouldn't answer his phone on the weekend. This comment proved very prophetic. On Friday we returned with a friend, who drove her truck 40 miles to help us get our items to storage. We tried our key code and it didn't work. Luckily the man who lives on the facility let us in. We called the local police and they told us they don't even have a code in their files to let us in. So if there's ever a fire there, and the man who lives at the property isn't there, all your items will burn to the ground. We attempted to call the manager and he never returned our 7 phone calls that night, nor did he the next day either. We returned the next day to complain, and he told us, "Oh well, that happens. You're not the first it's happened to THIS WEEK. Not sure when it will be fixed. What else can I do for you?" Ummm, quit?
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Response from the owner - 5 months ago
Thank you for your feedback on your experience with our Akron property. Certainly doesn't seem we made a great first impression. We are sincerely sorry for the experience! Please give us an opportunity to change your mind. First, please know we do have an 800 number in place for when customers may experience difficulties after hours. That number is 866-295-5155, this is a voice mail system and is monitored after business hours. Also let me assure you the police department does have a code to get into the gate in the event of an emergency. We have already addressed this with the local police department and confirmed the code is in their emergency data base. Unfortunately, the store had experienced a disruption in connectively which caused issues with the gate system accepting new gate codes which seems to be the primary reason for your troubles. Please know we strive to provide the best storage experience and we thank you for reaching out to us with your experience, your feedback is being taken seriously and is providing us the opportunity to improve the service we provide.
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Bob Wegman
a year ago
Great experience. The on-site staff are very friendly & helpful. They go out of their way to help you. I came in to get a unit at the end of the day and even with the company software down for upgrades, they got me in a unit and we just completed paperwork the next day. Great customer service. Units were clean, property well kept, and good security. Best prices I found for the area. I would definitely use them again.
Response from the owner - a year ago
Hello Bob, My name is Judy-thanks for sharing your great experience and for giving us a 5 star review. Our manager strive to give excellent customer service while keeping their facilities clean and well maintained. I am happy to hear you will be a return customer.
Keith Owens's profile photo
Keith Owens
11 months ago
Friendly staff. Clean well lit units. Great price.
Wendy Hauck's profile photo
Wendy Hauck
3 months ago
Very clean and secure. Tom was very friendly and helpful. Rates are reasonable.
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Rebecca Miller
5 months ago
We love Istorage Akron they are so nice and personal. Tom and Christine are great and very quick to change the lights in our unit or try and help with anything else we need. Michelle is also great and very nice and such a people person! Thanks so much IStorage Akron!
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Randy Cottrell
7 months ago
Certainly met my needs. Management was courteous and helpful.
Dannelley Sylvia's profile photo
Dannelley Sylvia
a year ago
I found the personel to be very helpful in every way. Things are managed very well and the units are clean and well taken care of by the management. I highly recommend this as a storage facility to use.
Response from the owner - a year ago
Hello Dannelley, My name is Judy and our managers work hard to keep their properties clean and well maintained, we are happy to hear you would recommend us to others.

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