GDS System Analyst, 2015 - present
IT Infrastructure Analyst, 2013 - 2014
Provide technical support to internal and external employees, ensuring the I.T services and SLA's agreement by Service Desk, contributor with scripts for knowledge base, monitoring I.T Services by Nagios,control resolution incident team Tier 1 and Tier 2.
VIP Desktop Support, 2012 - 2013
Provide IT support for the companies, more precisely sized companies worldwide. I´m able to suggest optimization practices to improve high performance in business for companies achieve your goals.
VIP Desktop Support, 210 - 2013
Responsible for IT department, providing support for users of office and aircraft maintenance, suggested several changes to optmize work. I also elaborated guides to procedures to help users.
Ernst & Young
Junior Analyst Remote Services, 2010 - 2011
Phone support for users at Level I, in standard applications, remote access, application installation and performance optimization.