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Excellent review by P.T. H.

Justin the sales manager met with me to go over installation of a new A/C and furnace.The old system in my rental house was over 20 years old and on its last legs. I found Justin to be knowledgeable, personable and a straight shooter with good product and industry knowledge, and to be just a decent guy. He went over and above answering my questions to educate me on HVAC systems - I have not had a system replacement done before. He did not try to up-sell me on more system than I needed, but worked with me to determine the right units for my house at the right price point. He put me at ease. After our meeting I did my own research and for what Accel quoted for the system, I would be saving hundreds over the next nearest competitor even after adding a 3-year maintenance plan - which I would recommend doing if you're getting a new installation.

It ended up being a choice between them and Sears. Accel is a family-owned, exclusive Home Depot HVAC contractor. With them you get 24 months 0% financing on the installation if you use the Home Depot credit card. On top of that they offered $200 in store credit. With those incentives combined with Accel's very competitive pricing on the system, I decided to move forward. I didn't have a Home Depot credit card so I applied for one. I recommend doing that in-store since doing it in person increases your score slightly vs. online, meaning a higher credit limit. The day I did it the clerks were running a contest and I helped put somebody over the limit for some reward, so maybe that's another reason to do it in-store.

So the day of the installation arrived, April 6th, and it was was easily the wettest day of the year with relentless downpours and strong winds. I expected the work to be called off since the A/C unit is outside, but nope, Accel was full steam ahead. This is where they really shined.

The installers Mike and Souks were terrific. Mike, the senior technician, took a few moments to go over with me how the job would be done and after they laid down tarps in the entryway and put on shoe covers, he got right to work on the furnace. He turned out to be very, very knowledgeable and skilled. And he knows a lot about more than conventional HVAC systems. Mike made short work of the old furnace. You could tell he is a pro and a perfectionist who loves his job, based on our conversations and my observations while he worked. Same goes for Souks who never slowed down on the A/C replacement despite the downpour outside. I offered a rain poncho since I felt bad but he politely declined and just doggedly pushed on, literally until the job was done. These guys were about business. As a result they completed the entire job an hour ahead of schedule, including hooking up a new wi-fi thermostat and CO2 detector. All that remained was the system demo and some final paperwork. I was left impressed and very confident in their work and the new system.

I should mention that before deciding on Accel, I wanted to understand some of these poor Yelp reviews because I really was torn between them and their next closest competitor, although they had the edge. I am skeptical by nature so I called Justin back and asked about the unfavorable reviews here. Justin was able to address every one of them with what I found to be very reasonable explanations. Also without prompting he provided some other written material that was relevant - I won't detail it other than to say it wasn't necessary but proved quite helpful. My point is, not many contractors would take the time to do this, let alone provide full and credible answers to those types of questions. But again Justin was straightforward and conscientious in his responses, with not a hint of ego or evasiveness. This ultimately was why I went with Accel.

I'm not trying to contradict or minimize any of the less favorable reviews; I would just recommend keeping an open mind with all reviews - including mine. Do your research, investigate the company, if something doesn't sound right ask questions and make your own decision. In the end, it's your money and your house. For my experience, Accel had no problem being questioned about anything, and they went over and above about everything. I found that my decision to go with them was more than justified. I think they are excellent.

Read review at https://birdeye.com/accel-heating-cooling-and-plumbing-llc-148734873354702/review/50689910535921727
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Excellent review by Walter D., via BirdEye

Both Jim and Danny did a great job. They answered all my questions. Took pride it what they did. 10 number ratings.Laid out covering all over floor and cleaned up .

Read review at BirdEye https://birdeye.com/accel-heating-cooling-and-plumbing-llc-148734873354702/review/50536811535802849
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Excellent review by Gretchen K., via BirdEye

Steve was efficient, honest and answered our questions fully.

Read review at BirdEye https://birdeye.com/accel-heating-cooling-and-plumbing-llc-148734873354702/review/50420601535720833
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Excellent review by Cynthia C., via BirdEye

Everything was handled professionally. All specified steps of installation were completed, as expected. Floor surface remained protected during installation process and everything got cleaned up well afterwards. The person who performed this work was very polite and friendly.

Read review at BirdEye https://birdeye.com/accel-heating-cooling-and-plumbing-llc-148734873354702/review/48679825534745558
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Excellent review by Virginia S., via BirdEye

Mike was professional and polite. He finished the install in time for me to teach my evening Pilates class in Tyson's Corner.

Read review at BirdEye https://birdeye.com/accel-heating-cooling-and-plumbing-llc-148734873354702/review/48906631534885465
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Excellent review by David W., via BirdEye

Fantastic communication with the office, Katie, and the technician, Scott.

Easy to work with, fast and comprehensive. From product solution introduction to installation it was a great experience. Thank you!

Read review at BirdEye https://birdeye.com/accel-heating-cooling-and-plumbing-llc-148734873354702/review/50045736535475181
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Excellent review by David W., via BirdEye

Fantastic communication with the office, Katie, and the technician, Scott.

Easy to work with, fast and comprehensive. From product solution introduction to installation it was a great experience. Thank you!

Read review at BirdEye https://birdeye.com/accel-heating-cooling-and-plumbing-llc-148734873354702/review/50045736535475181
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Excellent review by Cynthia C., via BirdEye

Everything was handled professionally. All specified steps of installation were completed, as expected. Floor surface remained protected during installation process and everything got cleaned up well afterwards. The person who performed this work was very polite and friendly.

Read review at BirdEye https://birdeye.com/accel-heating-cooling-and-plumbing-llc-148734873354702/review/48679825534745558
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Excellent review by John G., via BirdEye

Very professional! Service man was very knowledgeable and on time. I would highly recommend them for any plumbing service. 1st reliability!!

Read review at BirdEye https://birdeye.com/accel-heating-cooling-and-plumbing-llc-148734873354702/review/48022728534403743
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