Innovations Salon & Day Spa
Beauty Salon
Today 9:00 am – 6:00 pm
Contact Information
3627 State Highway 31 Liverpool, NY 13090
3627 State Highway 31USNYLiverpool13090
Beauty SalonToday 9:00 am – 6:00 pm
Monday 9:00 am – 8:30 pmTuesday 9:00 am – 8:30 pmWednesday 9:00 am – 8:30 pmThursday 9:00 am – 8:30 pmFriday 9:00 am – 6:00 pmSaturday 8:30 am – 4:00 pmSunday Closed
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Review Summary
15 reviews
5 star
No reviews
4 star
5 reviews
3 star
2 reviews
2 star
1 review
1 star
7 reviews
People talk about manicure and pedicure, curly hair, gift certificate, long hair and curls
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Heather H
reviewed a month ago
I went here for a facial recently. The service itself was okay but this place was literally a ZOO. I'm not sure if it's just because it was a Saturday but it seemed like there was barely room to walk around with so many employees and clients everywhere. Not the ideal atmosphere for receiving a relaxing service.
A Google User
reviewed 2 years ago
I got a living social deal from my boyfriend to get mani, pedi , hair cut, shampoo, color and makeup tutorial for a low price. The salon itself is very nice, and professional. Sam (my stylist) was very nice and paid attention to me and what I wanted..but....I think it was very lack luster. My mani/pedi was great but I could tell she was very simply trained and lacked any interest in doing it.The makeup tutorial was very, very bad. I walked out looking like a raccoon. I could have said I did not like it, but instead I simply wiped it off when I got to my car. Besides looking bad, I was forced to smell cigarettes on her breath the entire session. My hair color turned out beautiful but the cut was just okay. Besides being slightly darker, it looked the same as when I went in. Granted I said I wanted a trim, she still could have added more shape or body. If I were to recommend someone, I would recommend them for the mani/pedi but a haircut I would go to Industry located in Armory Square... overall the experience was good, not great......
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Liked: Service, Atmosphere
Disliked: Haircut
A Google User
reviewed 2 years ago
I just had the body remodeler service done and I have nothing but good things to say about this service. I lost 15 inches in one treatment. The person who preformed this service on me was very friendly. I will definently be booking this treatment again.
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Jennifer Sampsel
reviewed 6 months ago
I booked a couples massage for my boyfriend and I. When we entered the spa there were multiple employees standing around the front desk where you check in. One was actually rubbing another girls back. As I walked up to the front desk they all kind of scattered. I checked in and we had no wait. They took us right up to the room where we would have our massage. The girls that did our massage's were very nice and personable, but I felt dressed slightly unprofessional. I have to say the massage itself was amazing. The downfall was we could hear full conversations taking place in the hall. Apparently it was someone's birthday. Additionally the girl that gave my massage had very long hair. She didn't pull it up and throughout the entire massage it was touching my skin. After the massage they greeted us with water and escorted us out. I had to use the restroom downstairs, where again it was surrounded by multiple employees who continued to stand there and sit on folding chairs just outside the bathroom. I went to check out and was give the total of $170. I asked if I could add the tip to my card (was paying with debit card). The girl at the front desk told me no and said we take cash or check only. She then stated their ATM was down, but I could go to Fast Track next door and use their ATM. I was MORTIFIED! I couldn't believe they failed to mention they took cash only. Luckily I had my checkbook... I had to write two different checks to tip each girl and also use my debit card for the cost of the massage.She then stated their machine was down so she had me sign a yellow sticky note as authorization of my signature. (I wish I was making this up) I would give this one star, but I will say the massage itself was very good. It's a shame the establishment is so unprofessional.
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A Google User
reviewed 2 years ago
I have given this salon many chances (it's a big salon and there are many employees) and I have been dissatisfied each time. One hairstylist in particular rushed me in and out in under 20 minutes. I have really long hair and she washed it, cut it, and barely dried it. I walked out spending a lot of money for the fast shuffle and a wet head. I gave it another chance a year later (maybe she was just having a bad day) and got highlights. Same thing happened only this time she did the foils improperly and I walked out of the salon with a quarter inch of hair from my scalp with no highlights. It looked like I had gotten them months ago and my natural color already started growing back. Then I got a gift of a manicure and pedicure. I went with a friend who had the same services as I did. I was done 10 to 15 minutes before my friend. It seems my pedicurist went really fast and skipped steps so she could play on her Ipad. NEVER AGAIN!!!
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A Google User
reviewed 2 years ago
The worse experience I had ever had. Not only was the service horrible everyone seemed so rude. Especially this one lady I had delt with who had the worst fake boob job I had ever seen. She was so unprofessional. I will never go back there again. I recommend to who ever reads this stay away from this place.
Disliked: Haircut, Atmosphere