Innovations Salon & Day Spa
Beauty Salon
Today 9AM–8:30PM
Contact Information
3627 NY-31 Liverpool, NY 13090
3627 New York 31USNew YorkLiverpool13090
Beauty SalonToday 9AM–8:30PM
Thursday 9AM–8:30PMFriday 9AM–6PMSaturday 8:30AM–4PMSunday ClosedMonday 9AM–8:30PMTuesday 9AM–8:30PMWednesday 9AM–8:30PM
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Review Summary
23 reviews
5 star
5 reviews
4 star
7 reviews
3 star
2 reviews
2 star
1 review
1 star
8 reviews
"Additionally the girl that gave my massage had very long hair."
"I get massages about once a month and I absolutely love them!"
"I got me and my husband a couples massage for his birthday."
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All reviews
jim justice
2 months ago
If you value your hair, don't go here! I HAD over 24 inches of my hair chemically burnt off by one of Innovations "master stylists." I'm not going to give a name as this person does need to earn a living but I am gong to warn anyone who considers going to this salon to go elsewhere.
Gail Craigthompson
a month ago
i go there at least twice a month i absolutely love this place, I go for eyelash extensions, the service is excellent, Jessica is absolutely wonderful
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Jennifer Sampsel
2 years ago
I booked a couples massage for my boyfriend and I. When we entered the spa there were multiple employees standing around the front desk where you check in. One was actually rubbing another girls back. As I walked up to the front desk they all kind of scattered. I checked in and we had no wait. They took us right up to the room where we would have our massage. The girls that did our massage's were very nice and personable, but I felt dressed slightly unprofessional. I have to say the massage itself was amazing. The downfall was we could hear full conversations taking place in the hall. Apparently it was someone's birthday. Additionally the girl that gave my massage had very long hair. She didn't pull it up and throughout the entire massage it was touching my skin. After the massage they greeted us with water and escorted us out. I had to use the restroom downstairs, where again it was surrounded by multiple employees who continued to stand there and sit on folding chairs just outside the bathroom. I went to check out and was give the total of $170. I asked if I could add the tip to my card (was paying with debit card). The girl at the front desk told me no and said we take cash or check only. She then stated their ATM was down, but I could go to Fast Track next door and use their ATM. I was MORTIFIED! I couldn't believe they failed to mention they took cash only. Luckily I had my checkbook... I had to write two different checks to tip each girl and also use my debit card for the cost of the massage.She then stated their machine was down so she had me sign a yellow sticky note as authorization of my signature. (I wish I was making this up) I would give this one star, but I will say the massage itself was very good. It's a shame the establishment is so unprofessional.
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Nicole Abbott
a year ago
I get massages about once a month and I absolutely love them! I always leave refreshed and relaxed!
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sue young
8 months ago
This place is amazing!! I got me and my husband a couples massage for his birthday. It was a total surprise to him and they were awesome. Mind you i called in the night before and they fit us in for the time frame we needed. Everybody were so nice. He fell asleep on the table and was snoring very load. (We got a good laugh out of that) He said that was the best gift ever. Give them a try you won't be disappointed
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Tracie Wallace
a year ago
I have received multiple services at Innovations for the past 7 years, and have always been satisfied with the services. The atmosphere is definitely classy and everyone is professional and customer service oriented. Whether I am getting a massage or a highlight and cut, I always leave feeling pampered and rejuvenated. My stylist is amazing and totally understands what I want :) The receptionist are friendly and helpful, always. Regardless of the type of appointment I have scheduled, staff are amazing. I have been to many salons through the years, have been made to feel uncomfortable and judged, have had many terrible experiences and now finally, I've found the perfect place.
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Heather H
a year ago
I went here for a facial recently. The service itself was okay but this place was literally a ZOO. I'm not sure if it's just because it was a Saturday but it seemed like there was barely room to walk around with so many employees and clients everywhere. Not the ideal atmosphere for receiving a relaxing service.
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Kala Rorabaugh
a year ago
I have gone three times now for massages, twice by myself and once with a bridal party. Each time the service was phenomenal and the staff was really friendly and accommodating. I just finished a long weekend trip and am now in desperate need of a massage, my only disappointment is that they're not open on Sundays to help me right now.