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RankMiner
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RankMiner
Are you going to the 2015 ACA International Convention? Stop by booth 434. We would love to talk you about predictive voice analytics. http://rankminer.com/
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As a call based business, it’s impossible to listen to every call. Even if you could, it would be difficult to determine if someone who said, “maybe” or even “no” was worth another try. RankMiner listens to 100% of your calls and lets you know who is worth pursuing and who is not. Because RankMiner separates your agents’ and customers’ voices, we can also provide rankings for agent performance. 
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A Word -- it's little more than a combination of letters with a dictionary definition until you add the mood and intonation of the voice behind it. Speech analytics focus on the word, RankMiner's predictive analytics focuses on how the word is being said. Much more than a diagnostic tool, Rank Miner's software is able to predict customer outcome by analyzing 176 tonal and emotional feature vectors pulled from customer conversations. It then ranks your customers by those likely to have a positive response, all the way to those who will not. Imagine the time and money saved, knowing where your agent's time is best spent!
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