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Bike Zone
Bicycle Repair Shop
Today 10:00 am – 7:00 pm
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2100 W Ridge Rd Rochester, NY 14626
2100 West Ridge RoadUSNew YorkRochester14626
(585) 225-7960bikezonebikes.com
Bicycle Repair Shop, Bicycle ShopToday 10:00 am – 7:00 pm
Monday 10:00 am – 7:00 pmTuesday 10:00 am – 7:00 pmWednesday 10:00 am – 7:00 pmThursday 10:00 am – 7:00 pmFriday 10:00 am – 7:00 pmSaturday 10:00 am – 5:00 pmSunday 12:00 – 4:00 pm
The Bike Zone is Rochester, NY premier bicycle shop since 1997. We carry road, mountain, hybrids, triathlon, and kids bicycles from Trek, Raleigh, and Felt bikes. Full service and sales
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4.2
13 reviews
5 star
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2 star
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1 star
2 reviews
"The pricing on labor is great."
"Keep up the great customer support; our community appreciates your hard work!"
"I highly recommend this bike shop as your local go to bike shop!"
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All reviews
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William Blish
3 months ago
i don't normally do reviews, i kinda felt bad kinda walking in without calling to make an appt. to get my bike serviced. but i don't have enough time in a day. brought my bike in without notice and asked for a full tune up and i believe his name was Justin. but he did just that. bike rides good as new. he did a marvelous job.
Dave Crawford
2 years ago
These guys are the BEST OF THE BEST!! Dave the owner is a great guy. Kenny another worker at the shop is also an incredible guy very knowledgeable and knows what he is talking about. They will take the time to diagnosis a problem with a bike and on many different occasions they will fix it right on the spot. The pricing on labor is great. I cant say enough about theses guys other than i would never go to another bike store then bike zone on the ridge... YOU GUYS ARE AWESOME!!
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Rachel McKibbens
3 years ago
Brought in my limited edition bike that has extremely rare parts and tire sizings. Although they could not help us (the parts are only sold in England) they referred us to a man who could, which is pretty amazing considering how competitive small businesses have to be with each other. I've since had Bike Zone work on two other bikes in my family and they are always efficient and well-priced.
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Tessa Anderson
2 years ago
A longstanding customer of Bike Zone, Dave and the guys at the shop are professional, experienced. They have very much helped me along as I have advanced in my favorite sport, and I look forward to our association for years to come!!
Steve S
a year ago
I shopped around, so by the time I got to Bike Zone I had a good idea of competitor's pricing and service expectations from sales staff. I'm happy to say these expectations were exceeded based on my experience with Bike Zone. Ken & Dave were extremely helpful in finding me the right bike and getting it fit precisely based on my body (they put the bike on a trainer inside the store and make sure that all the adjustments are made to handlebars, seat post, etc. so you're riding comfortably & most efficiently). They even allow you to test ride any bike outside to help you find what feels comfortable, which to me is invaluable info (hard to do that in the big box stores). These guys know their stuff, much moreso than any other sales people I talked to at other shops, and have a helpful way of equipping you with the info to make a good decision on your purchase. They have great bike maintenance clinics too that teach you firsthand how to change a tire, lube the chain, etc. I'd definitely recommend this shop if you're in the market.
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Brandon Hamilton
3 years ago
These guys are knowledgeable and have the greatest bicycling experience in the area. I am proud to call the Bike Zone my shop. I bought a Trek 1.2 2011 here in April and got a great spring deal. The guys here are always happy to help with any question I may have, and I'm glad that I have their backup if I do run into any problems.5 stars. Keep up the great customer support; our community appreciates your hard work!
Meghan Rodriguez
3 years ago
The Bike Zone has always taken great care of me. They know me by name and only give sound advise, not just advice to get them more money. Dave, the owner, has created a great store that contributes to the community a lot. I highly recommend this bike shop as your local go to bike shop!
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Andrew Meadows
3 years ago
Went in with a friend to see about having a crank fixed or replaced and they guy completely blew us off telling us the crank was fine and just walked away.
Response from the owner - 2 years ago
Andrew, This doesn't sound like our normal communications with our customers. We like to spend time with the person and explain what we are seeing from a repair standpoint. I am also in the store almost every day during our busy season to oversee our business. We also have managers with extensive experience providing top-notch customer service. Our motto is "Earth Friendly and People Friendly". We strive to do both well. Sorry for the experience that you had 5 months ago.

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