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Chick-fil-A
Fast Food Restaurant$
Today 6:00 am – 10:00 pm
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Thorncreek Crossing 1301 E 120th Ave Thornton, CO 80233
1301 East 120th AvenueUSColoradoThornton80233
(720) 889-1471chick-fil-a.com
$Fast Food Restaurant, Chicken Restaurant
Fast Food Restaurant
Chicken Restaurant
Sandwich Shop
Caterer
Today 6:00 am – 10:00 pm
Monday 6:00 am – 10:00 pmTuesday 6:00 am – 10:00 pmWednesday 6:00 am – 10:00 pmThursday 6:00 am – 10:00 pmFriday 6:00 am – 10:00 pmSaturday 6:00 am – 10:00 pmSunday Closed
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Chick-fil-A is the nation's second-largest quick-service chicken restaurant chain. Fresh ingredients, tasty side dishes, desserts such as Hand-spun Milkshakes. Catering available.
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Review Summary
3.3
22 reviews
5 star
6 reviews
4 star
6 reviews
3 star
2 reviews
2 star
4 reviews
1 star
4 reviews
Fast-food chain serving chicken sandwiches, strips & nuggets along with salads & sides.- Google
"Some days you get the best Chicken Sandwhich some other days you get the worse."
"The staff works very hard and succeeds in pleasing 99.9% of their customers."
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julia burciaga's profile photo
julia burciaga
4 months ago
If we could go with a negative rating we would. we went through the drive thru this morning and was told due to the order it would be about 6 minutes longer. Went in at 8 minutes and was still not complete, spoke to Trisha, who said her shift just started and was very rude and irritated when confronted would not take any responsibility for the order. We had to leave since the order still was not ready, paid for the order in the drive thru line and left with NO order. Called and spoke to Craig manager on duty and asked for a refund, since no part of the order was given to the us and he said he cannot process a refund with out the general manager Cleo's approval. I asked him to justify his reasoning since the order was paid for and they did not deliver the order, he said well you can come back for the order. Really?? I was there for 10 minutes waiting. We have a business to run as well, we certainly do not and cannot by law charge for something we have not done. We have done a lot of business with this particular location several times and this is the last time.
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David Vasiliu
6 months ago
I end up getting food poisoning. Call back and talk to manager. They needs to call the General Manager Cleo to talk to me the following days. When I talk to Cleo, she said that I talked to nobody and she had to investigate when the call came in,which I told her exactly when I called and easier to figure out. She calls me in a week, telling me the person I spoke, no longer works there and they have processes to make sure the food is fully cooked. We left off the conversation awkward, even to her I'm sure based on how she answered. The point here, is she doesn't believe the customer nor does he offer a meal or refund, so at least I come back. She just basically tells me that I'm just lying and there is no way their chicken can be undercooked and cause food poisoning, as in its un-heard of in her store. So blind and naïve. There was one other incident from another store, messed up my order to go. I called back and they said we are sorry, come back in and we will own you a correct order without me asking for anything, just letting them know. This current store in Thornton lead by their management sucks when it comes to customer service as in listening to them if there is an issue and handling correct. True, I could have lied, but I'm 39years old and a professional myself and don't need to put up with people like that. Very unprofessional from upper management and she needs to learn accidents can happen regardless of their process. They are kids/humans and mistakes can occur. Not in her store is my impression with her...
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Luis Flores
12 months ago
Some days you get the best Chicken Sandwhich some other days you get the worse. Not consistent on food quality. I had rated this Chick-fil-A location with 5 stars but I changed my mind. I'll rather drive a little bit more and get the perfect Chicken Sandwich at a different Chick-fil-A location. Also they make alot mistakes when you use the drive-thru, they always forget to put my daughter's chocalate milk :(
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Ricky Theil
2 years ago
Even though they hate gay people, I still like chick-fil-a. Especially their spicy chicken!
gregory krainik
4 months ago
I order breakfast through the drive thru. The girl told me the order would take five to six minutes to complete and asked me to pull forward. I told her that was in a hurry and that I could wait five to six minutes but no more. She assured me it would be no more than that. After exactly eight minutes, I went inside to ether get my food or a refund. When I told the bald man of he issue he was indifferent and not helpful. I told him that I needed refund or my food. I could see the girl at the window motion that it was still not ready. Without letting me know when my food would be ready or if he would give me a refund, he became very "sheriff like" and said, "get behind the line". I looked down to see that I was standing on a line in the doorway an I backed up. I said that I needed to go to work. Without concern for my situation he said, "we are working on it". I waited a little longer in my car and left for work. On my way to work I called to speak with the manager. I was on hold for four minutes and hung up and called back. Tricia answered and said she was the manager. I explained the situation and asked for a refund to my credit card and she hung up on me. Never again will I take my business to Chick fil a. Shame on those people!!!
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Vincent Louis
8 months ago
I go a lot because my daughter enjoys the food, and I am happy because the kids food is real chicken. this location is great when it's not busy. But once the cars start lining up, they have issues all the time. for some reason they always put pickles on the sandwiches when specifically told not to. the sandwiches also look flat and ran over by a truck. I've had some food under cooked as well. Inside the kids place is dangerous for any toddler, most parents let the kids run wild in the closed off " caged glass " of a play pen. so they are yelling, screaming, kicking because they have to go.
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Brad Garrett's profile photo
Brad Garrett
a year ago
This Chick-fil-A is outstanding in service, product and atmosphere. The staff works very hard and succeeds in pleasing 99.9% of their customers. (there's always the .01% that are never happy with anything) Thank you ALL for your continued success in making my family happy to visit you establishment often.
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anthony Urland
3 years ago
Vary Dissapointed that they don't have FrEE Breakfast anymore!

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