Response from the owner - 6 months ago
Dear guest, Thank you for taking the time rating us.
We usually ask all our guests for a credit card to guarantee the reservation and for extra charges. Of course we do accept debit cards from our guests as well.
The case that our guests use a debit card has no affect regarding the room preferences and changes upon check in. As we are located downtown in central Berlin we do not have any influence regarding the construction work around the hotel. As we informed you upon your room change we only had smoking rooms available, means our guests are allowed to smoke in these rooms.
Further we gave you a room to the courtyard to have a silent stay. All our hotel rooms are equipped with curtains to guarantee our guests privacy.
Likely we would have send someone up to your room to spray regarding the smoking smell.
Regarding the towels, we would like to apologize, please contact our front desk the next time directly, we would love to send you new towels upstairs as soon as possible.
Our free WI FI is available in the whole hotel, not just in the room.
Your team from the RAMADA Hotel Berlin-Alexanderplatz //
Nathalie Spyra – Online Guest Relation Manager