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Bruno Labruère
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Bruno Labruère

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In today’s workplace, when employees search for information, report problems, or request assistance, they expect their IT organization to provide a consumer-oriented experience. They want to interact with IT as if they are shopping for the latest gadget on Amazon or Alibaba and they assume that the ...
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Bruno Labruère

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To help better explain why Service Brokering is unique, where to start with it and what pitfalls to avoid, HPE has collaborated with some of the most influential though leaders in the business world to put together an ebook about Service Brokering.
How many times have you walked into a shop to buy some products, and then scanned the bar codes of items that interest you with your smartphone to compare the prices with online offerings?If it was cheaper online, you might have ordered it immediately. Maybe at the same time, you received alerts fro...
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