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John Johnston
Worked at Bates Nissan
Lived in Killeen, TX
13 followers|11,457 views
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John Johnston

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With graduation just a month away for college students, Bates Nissan is hoping to help you get into the car of your dreams! 
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John Johnston

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Mr Roach,
We noticed your post on GOOGLE about your dissatisfaction.  We value our customers and appreciate input to help us try to work towards maintaining a truly exceptional experience for our customers.  We asked Nissan to reconsider repairing your Murano, since you did have a history and were deployed, and they are willing to take care of the mount.  Please contact me either at the number below or via email so we can discuss it.
Jim Teller
Service Mgr
Bates Nissan
254-699-7181
jimt@batesnissan.com
reviewed:
Bates Nissan
5501 E Central Texas Expy, Killeen, TX 76543
They do not hold themselves responsible for their own failures to diagnose a problem. Brought in my Murano for a forward "chunking" problem, they discovered a broken mount insulator (don't know how that breaks in four years), warranty 10 days expired, Nissan won't cover. HOWEVER, my wife reminded me about the same problem from 2011 that I brought it in for prior to me deploying. We found the paperwork and IT WAS THE EXACT SAME THING! They didn't find anything at time, even though it was there, so I assumed it was normal, trusting in a certified Nissan mechanic. Since returning from deployment I've been driving it and it got worse, this time they "found" the problem. Nissan refuses to fix it at their cost when it was their fault to diagnose in the first place. Totally unacceptable.

AND, they never call you when they say they are going to call you!
Quality Poor - Fair
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John Johnston

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Have you ever tried to purposefully get your car stolen? You've probably done it more than you think! 
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Bates Nissan changed her profile photo.

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John Johnston

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Want to take pictures of your new car to brag about it, but not quite sure how? Here's a few easy tips to try before posting those images to Google+! 
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Have her in circles
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John Johnston

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Looking for some harmless fun for this April Fool's Day? Look no further! 
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I'm sorry you were unable to contact us via phone.  We have an automated answering service in the event that all the phones are tied up when you call.  The only way that you would have experienced a no answer situation is if there was problems with the phone system at the time you called.  Our apologies.
reviewed:
Bates Nissan
5501 E Central Texas Expy, Killeen, TX 76543
I've called this dealership 3 times, in the middle of the day-no answer. No voicemail. No directory. Nothing, just ringing. Guess I'll buy a new Armada elsewhere.
Overall Poor - Fair
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John Johnston

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Check out this awesome article about bumper stickers! http://bit.ly/WSrYyc
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John Johnston

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Check out the history of Nissan and see the different logos from the years! 
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John Johnston

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Check out the hot new 2014 Nissan 370Z Nismo!
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Three Nissan cars make Forbes Best List:
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Have her in circles
13 people
Jonathan Walko's profile photo
Afshan Ahmed's profile photo
Jose Segarra's profile photo
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  • Bates Nissan
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New and used Nissan sales and service in Killeen, TX
Introduction

Since 1974, Bates Nissan has provided Killeen, Texas with a full line of new, used, and certified Nissan vehicles, as well as offering certified Nissan service and parts to all of central Texas. From trusted Nissan names like Altima, Maxima, and Sentra, to exciting newcomers like Juke, Leaf and Rogue, we will help make your perfect match. Bates Nissan is a member of the Better Business Bureau, Texas Automobile Dealers Association, and the National Automobile Dealers Association.

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Previously
Killeen, TX
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Phone
(254) 699-7181
Address
http://batesnissan.com/
5501 E. Central Texas Expressway Killen, TX 76543