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RobertsTrucking1
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Roberts is your total logistics company. Conveniently located in North East, Pennsylvani
Roberts is your total logistics company. Conveniently located in North East, Pennsylvani

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We have a few trucks that still need drivers. Roberts is looking for motivated drivers to run Regional or Long Haul. Call Denise in recruiting today at 1-800-955-4087 ext.1314
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2015-04-20
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Customer Service Representative Needed

Description:
 
Roberts Trucking has an immediate need for an energetic Customer Service Representative to provide front-line support to our customers. As a member of the customer service team, you will be accountable for managing customer relationships through many channels of the order process. With a safety emphasis, you will take complete ownership of the freight by creating and tracking orders, anticipating problems and providing creative solutions to exceed customer expectations. You will work in conjunction with other internal departments to achieve territorial balance of capacity and freight while achieving high service levels. You will take total responsibility of ensuring all requirements are met company-wide in regards to Customer expectations.
 
Essential Functions:

·         Lead and solicit business from a specific or assigned number of customers by using daily available capacity. Serve as an extension of Sales to expand business revenue by exploring all dedicated, rail and logistics opportunities with Customers. Be aware of the system wide balance/imbalance within the Roberts network to book freight accordingly.
·         Serve as Customer's first line of communication and refer Customer to the proper department if/when necessary (i.e. pricing, claims, etc.). Responsible for managing service issues by researching and coding all applicable service failures in the system to support accurate service reporting.
·         Responsible for monitoring and tracing loads so that follow up can be made to Customers regarding late pickups and or deliveries; as well as any other changes that may occur. Anticipate and facilitate problem resolution on all load issues to meet or exceed total satisfaction of Customers.
·         Commit to and receive detailed customer load information by telephone, fax or electronic tendering, and input all load information into the system accurately to ensure system integrity.
·         Maintains knowledge of customer contractual requirements relative to trailer pools in order to keep turns at the level set to gain optimum utilization of company equipment.
·         Create monthly reports regarding service levels for customers as well as participate on any service oriented conference calls to supply definition.
·         Review reports submitted to Roberts Trucking for accuracy; when discrepancies are found work with the customer to resolve the differences.
·         Perform additional duties as assigned by leadership.
Preferred Qualifications
·         Minimum of high school diploma or equivalent
·         Minimum of two years prior work experience, customer service experience preferred
·         Transportation, supply chain or logistics experience is a plus
·         Advanced technical/computer skills with the ability to use at least 3 to 4 different programs simultaneously
·         Strong work ethic with a professional, positive attitude
·         Creative problem-solving and decision-making skills
·         Ability to prioritize workload and thrive in a fast paced environment
·         Excellent written and verbal communication skills
·         An innovative, goal-oriented and results driven approach
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          SERVICE WRITER OPENING
Roberts Trucking in North East, PA is seeking
a highly motivated and customer oriented
professional to work 1st Shift in our Service
Department.  Required qualifications include:
mechanical understanding of heavy truck or auto
repair; ability to prioritize, multi-task, and work
under pressure; strong computer skills; excellent
organizational and communication skills.
Apply online at:
www.robertstrucking.com
or email resume to:
glindahl@robertstrucking.com
 
Roberts Trucking
5501 Route 89
North East, PA  16428
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Roberts Trucking Softball game 1. The Roberts team one their first game 20-3.
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2015-05-04
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2015-04-21
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Roberts Trucking Northeast Pa
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